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OVERVIEW
The Process Development Coordinator plays a crucial role in supporting the Services team by facilitating the smooth execution of development and improvement initiatives within DataForce. This role works with relevant stakeholders
to oversee process development within DataForce.

2.0 DESCRIPTION
The Process Development Coordinator is responsible for collaboration with the DataForce Services team to identify process gaps, and address them by creating and/or improving existing procedures. This role is also responsible for supporting their colleagues with day-to-day tasks within DataForce Services team.

Liaise with stakeholders to understand process related needs/gaps and root causes of existing issues

Support team in process development and process documentation activities

Collect and analyze data through system and interviews

Process and investigate inquiries regarding process documentation

Provide support for team members seeking consultation and DataForce services-specific support

Collect feedback and findings from stakeholders and share it with the DataForce Services team to ensure continuous process improvement

Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor

3.0 REQUIRED SKILLS

Exceptional communication skills

High-level interpersonal and relationship building skills with ability to interact with stakeholders within different departments

Demonstrated business English language proficiency

Outstanding teamwork and collaboration

Demonstrated analytical, critical-thinking, problem-solving skills – ability to analyze a situation and propose solutions

Established competency in the use of business applications and collaboration tools, including but not limited to the Microsoft suite of applications (Outlook, Excel, Word, PowerPoint, SharePoint, Teams) and Google Workspace suite of products

4.0 REQUIRED EXPERIENCE AND QUALIFICATIONS

Minimum Bachelor’s degree or its equivalent

1+ years in roles with similar responsibilities

Acquainted with process improvement methodologies

Knowledge of AI Machine Learning data-related projects (including speech, text and computer vision data collection, data curation and annotation projects)

5.0 DESIRED SKILLS AND EXPERIENCE

Experience working with crowd workers/community

Experience working in a multinational/multicultural virtual working environment

Experience in working in a cross-functional/matrix organization

Fluency in a language other than English