Role Description

Data Quality is a group of people that play a mediating and collaborating role between business, our clients and IT. This middle ground determines the calibre of person that would fit the role to be a strongly technical as well as business minded. Often this type of person is categorized as an intrapreneurial.

Primary responsibility is to gather Data Quality Requirements to support the activities of client data clean up initiatives using best practice and data cleansing techniques within the team supported technologies. Identifying data issues, defining ‘state of the data’ metrics, building dashboards, performing the data clean ups and driving Root Cause remediation. This will require the candidate to have good interpersonal skills to guide and make recommendations on best practice techniques to a strongly business minded audience.

Organisational Design

Data Quality Services sits within the CIO function of FNZ.This position is part of the regional Production Support department and reports to the Data Quality Product Owner/Team Lead.The role is located in Johannesburg.

Team Responsibilities

Project Support – ensure that the data master lists are maintained and are aligned with the regulatory requirements and performing the relational clean upsData Issue Management – analyse, investigate, and allocate for resolution and closure for all data related issuesChange Management – support guidance for testing and release process for production fixesProject Handover – facilitate the transition between project support and production support for all changesSupport business and clients with data related issue extractsBuild and maintain health check dashboards

Specific Role Responsibilities

Production Support – ensure that the production master lists are aligned and tend to production issues linked to data quality issuesData Issue Management – analyse, investigate, and allocate for resolution and closure for all data related issuesService Support - support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligationsMonitor and contribute to the root cause register to maintain the quality of information on the issue log to allow for full investigation, resolution, and closure of all data related issuesDiagnosis and Problem Solving: Identify, troubleshoot and resolve production issues resulting in Data Quality issues, including business process and system related causes.Work with developers, analysts, testers, business analysts and project managers to ensure that production fixes and business process changes are fit for purposeProject Handover – facilitate the transition between project support and production support for all changesChange Management – support testing and release process for production fixes

To undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the production environment and strategic deliverables

Performance Assessment

KPI reporting – data issue management performance against KPIs

Availability – uptime during core and non-core hours (project dependant)

Performance – performance metrics during core and non-core hours

Reliability – test results and performance during real failure events

Skills and Experience required

Matric essentialSQLPower BIFormal business/technical analysis trainingData integration concepts (ETL/ELT)RDBMS architectureRelevant data certifications advantageous (DAMA certified)Technical degree or diploma (in related industry) advantageousAnalytical thinking, problem solving, highly logical and keen attention to detailGood communication skills (verbal and written)Good interpersonal skillsAbility to learn quickly in a dynamic fast-paced industry.Enjoy working as part of a high-performance team.Passionate about creating innovative solutions for clients.Highly self-motivated and directed, confident, independent, able to take initiative and with a delivery focused working style.Ability to effectively prioritize and execute tasks in a high-pressure environment.Excellent organisational, administration and time management skills.Interest / familiarity with financial markets and products.

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.