About the Role: Grade Level (for internal use): 07 Role: Data Operations Analyst About the Role: The goal of the EMEA Tier team is to gather information to profile buy-side institutions within the EMEA region. Analysts primarily use the telephone to gather information but will also read websites, regulatory filings and news articles. Through web research and phone calls to investment professionals and other staff, they gather business intelligence that powers S&P Global’s products for clients in the Capital Markets and Investor Relations field. The EMEA Tier team consists of 9 members and 1 manager, which fits into a bigger research team that covers various segments of the coverage universe, in order to make our offering complete and comprehensive for our clients. Duties and Responsibilities: You will be a key member of the S&P Global Data Operations team. Reporting into the local Data Ops management team, you will be part of our database maintenance team, that ensures the information we are making public to our clients, is the most up to date and accurate version we have access to. Key responsibilities include, but are not limited to: 70% of your time will be spent on the phone, trying to source or validate the information Web researching and analyzing information Capturing this data into our internal app Coming up with innovative solutions in order to keep our processes as efficient as they can be Job Requirements: You are detail orientated person, that can make fast decisions based on what you gather through your research process. Key Qualifications and Skills: Excellent verbal and written command of the English and/or Italian language As this is a calling team, so you must be able to ask probing questions on calls in order to get as much detailed information as possible and should not be easily deterred. Ability to establish and maintain relationships Must be very detail-oriented and able to capture this information into our internal app using S&P Global research and style guidelines Good online research skills and the ability to analyze existing sources of information as well as find new ones. Comfortable navigating official registries and experience with data entry is advantageous. Must be able to work well under pressure and be flexible to adapt to changes in a fast-paced working environment Knowledge of the buy-side or capital markets a plus but not required Technical Requirements: Experience with Microsoft Office suit Moderate/Intermediate Excel skills is a plus Basic knowledge of Agile and experience with Jira will be advantageous You will be required to work from home from time to time, so a minimum Fibre line of 10mbps is a must in order to fully support all our systems. Beneficial having knowledge in Power BI and SQL. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), DTMGOP203 - Entry Professional (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning) Job ID: 309894 Posted On: 2024-12-04 Location: Cape Town, South Africa