Joining Black Box means you’ll have the opportunity to work on exciting, highly visible projects with our customers. You’ll get to know large and small organizations across the world and work to deliver best in class IT solutions. You’ll be rewarded with a variety of experiences, development opportunities and exposure to some of the world's most admired companies. In addition to these rewarding experiences, you’ll have access to our comprehensive Total Rewards Program. Our program continues to evolve to meet the needs of our dynamic workforce by providing a variety of benefits which are applicable and competitive for each country & region.
About Black Box
Black Box is the trusted global solutions integrator and digital technology partner. With nearly 45 years of experience connecting people and devices, we are an organization of top technical professionals dedicated to delivering solutions and services that help organizations design, build, manage, and secure their communications and IT infrastructure and networks. Technologies include 5G/OnGo, connected buildings, digital workplace, multisite deployments, data centers, and IoT.
We also design and manufacture award-winning products for Pro AV, KVM, cabling, and networking known for their advanced functionality, flawless performance, outstanding reliability and fail-safe security. We deliver high-value technology services and products through our values, such as innovation, ownership, transparency, respect and open-mindedness combined with our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.
Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, sexual identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.
Our Data Center Technician L1 will support infrastructure/structured cabling work in the installation, service and maintenance, repair and alteration. They will complete physical installations and removal of structured cabling components, cabinets, pathway systems (cable tray), move equipment, racks, and related communications infrastructure materials.
Expectations:
· Resumes should well define their relevant work experience. If selected for interview, they will be required to back up their CV by showcasing their knowledge in technical interview with Team Lead.
· Previous relevant work history in a cabling position experience desired.
· Must be flexible; as hours can change due to changes in Customer demands.
· Perform installation and service of low voltage category cabling,
· Coordinate with other Team Members for the purpose of completing projects/work orders efficiently.
· Inform operations management regarding procedures and/or status of work orders for the purpose of providing necessary information for making decisions, taking appropriate action and/or complying with OSHA regulations.
· Respond to emergency situations during or after hours for the purpose of resolving immediate client concerns and meet SLAs.
· Transport a variety of items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at client site.
· Attend meetings, workshops, training, and seminars for the purpose of conveying and/or gathering information required to perform job functions.
· Achieve performance targets established by leadership for applicable Key Performance Indicators.
· Perform other duties as assigned by management.
Technical Skills:
o Cabling.
o Servers, rack n stack, installing new devices
Soft Skills:
o Must have a positive can do attitude
o Exceptional customer service skills; as this position is Client facing
o Works well as a team; Client culture is like family
Knowledge, Skills, Abilities
· Accountability - Demonstrates an understanding of the link between one’s own job responsibilities and overall organizational goals and needs, and performs one’s job with the broader goals in mind. Looks beyond the requirements of
one’s own job to offer suggestions for improvements of overall organization operations. Takes personal ownership in organization’s success.
· Attention to Detail - Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently. Provides accurate, consistent numbers on all paperwork. Provides information on a timely basis and in a usable form to others who need to act on it.
· Customer Focus - Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer. Considers the impact on the external customer when taking action, setting policies or carrying out one’s own job tasks. Looks for external trends that are likely to shape the wants and needs of customers in the near future. Looks for creative approaches to providing or improving services that may increase efficiency and decrease cost.
· Results Focused - Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence, shows a passion for improving the delivery of services with a commitment to continuous improvement. Sets and maintains high performance standards for self and others that support organization’s strategic plan.
· Work Quality - Provides high quality services, processes, programs and products while consistently seeking ways to improve outcomes and enhance service. Takes a problem-solving approach when faced with challenging or difficult situations. Work is thorough, timely and reflects follow-through to completion. Responds to requests in a conscientious and timely fashion.
Education/Experience Requirements
· Proven ability to install, terminate & test low voltage cables.
· Comprehension of terminology pertaining to installation & service of cabling infrastructure for telecom, data, security & wireless systems.
· Working knowledge of industry standards
· Strong customer/client service skills
· Mechanical aptitude with the ability to read blueprints, architectural, mechanical, and electrical documents.
· Proven skills in reliability and dependability demonstrated through completing tasks on time and with minimal supervision, punctual and present for work, informing appropriate individuals when work will not be completed in agreed upon time frame.
· Valid driver’s license and ability to safely drive company vehicles.
Supervisory Responsibility
· No Supervisory responsibilities