**Job Description:** + Advanced position requiring detailed knowledge of IT hardware, Networking, and Troubleshooting. + Able to accomplish basic to advanced technical and administrative tasks with minimal oversight. + Has an advanced understanding of datacenter infrastructure, hardware, and maintenance processes, and can converse at a deep level on these subjects. + Experience with coordinating customer requested tasks using phone, email, and a ticketing system. + Assumes leadership and supervisor level responsibilities within the team. **Key Job Responsibilities:** + Responsible for executing basic to complex rack-n-stack device installation and cabling within a datacenter environment. + Able to assess advanced datacenter issues proactively and correctly formulate a plan to prevent any future downtime or outages. + Can diagnose and repair Copper (Rj45) and Fiber (LC/LC, SC/SC) cabling issues using advanced tools such as toners, light readers, and cable tracers. + Assist in hardware and network troubleshooting over the phone or email with our Networking, Project Management, and Enterprise Server teams. + Able to use a crash cart to correctly configure datacenter devices with advanced IP configuration settings and/or assist with boot repair issues. + Able to converse with internal and external customers to devise solutions and resolve issues in a timely manner. + Able to perform advanced documentation functions using email, word, excel, and a DCIM. + Able to take direction well from supervisors and work as a team player. + Able to lead by example in their attitude, communications, and actions. + Can coordinate customer driven tasks using a ticketing system like ServiceNow to track and complete tickets assigned to them. + Able to assist in training other team members and supervising as a lead when needed. + Able to think on your feet to creatively solve issues and address customer needs. + Willing to work either a hybrid day/night or a dedicated night shift due to the 24/7 nature of our industry. **Skills Required or Desired:** + 3 years or more of live datacenter environment experience required. + 3 years of solid IT hardware, Software, and or Networking Understanding gained from working with these concepts in a business environment required. + Able to lift 50 lbs required. + Previous customer service experience in a direct or related role is a plus. + Minimum High School diploma or GED desired. + Computer certifications such as Comptia or related work experience desired. **Benefits and Opportunities:** + Generous benefits package including health, dental, vacation, 401k, etc. + Opportunity to learn from a dedicated and professional team of outstanding individuals. + Future growth opportunities within the company in both this and other departments. Equal Opportunity Employer - Veterans/Disabled We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West Virginia.