Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Specialist

Job Description & Summary

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services.

You are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt, take ownership and consistently deliver quality work that drives value for our clients and success as a team.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Apply a learning mindset and take ownership for your own development.Appreciate diverse perspectives, needs, and feelings of others.Adopt habits to sustain high performance and develop your potential.Actively listen, ask questions to check understanding, and clearly express ideas.Seek, reflect, act on, and give feedback.Gather information from a range of sources to analyse facts and discern patterns.Commit to understanding how the business works and building commercial awareness.Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Job Description
As a Specialist, you'll work as part of a team of problem solvers, helping to solve complex
business issues from strategy to execution by using Data, Analytics & Insights Skills. PwC
Professional skills and responsibilities for this management level include but are not limited to:
● Use feedback and reflection to develop self-awareness, personal strengths, and address
development areas.
● Flexible to work in stretch opportunities/assignments.
● Demonstrate critical thinking and the ability to bring order to unstructured problems.
● Ticket Quality and deliverables review, Status Reporting for the project.
● Adherence to SLAs, experience in incident management, change management and
problem management.
● Review your work and that of others for quality, accuracy, and relevance.
● Know how and when to use tools available for a given situation and can explain the
reasons for this choice.
● Seek and embrace opportunities which give exposure to different situations,
environments, and perspectives.
● Use straightforward communication, in a structured way, when influencing and
connecting with others.
● Able to read situations and modify behavior to build quality relationships.
● Uphold the firm's code of ethics and business conduct.
● Demonstrate leadership capabilities by working with clients directly and leading the
engagement.
● Work in a team environment that includes client interactions, workstream management,
and cross-team collaboration.
● Good Team player. Take up cross competency work and contribute to COE activities.
● Escalation/Risk management.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Automation, Automation Framework Design and Development, Automation Solutions, Budgetary Management, Business Process Automation (BPA), Business Process Improvement, Business Process Outsourcing, Business Transformation, Communication, Continuous Process Improvement, Data Quality Automation, Deliverable Planning, Delivery Excellence, Design Automation, Digital Transformation, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Managed Services, Operational Excellence, Operational Performance Management (OPM) {+ 19 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

0%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

January 31, 2025