**Description** Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward. Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups. Create what’s next with us. Let’s define tomorrow together. United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. **Job overview and responsibilities** The Data Analytics Manager is a data driven leader with a passion for data and analytics, the willingness to dig deep into details, and the ability to assess the big picture and identify process improvement. Developing and maintaining strong relationships with key stakeholders across Digital Technology and Product teams with a good understanding of the business. This position is integral to interpret data gathered from various sources and decipher patterns and trends, turning it into information which improves Operational Excellence (OX). This role requires a communicator with passion for finding the signal in data and ability to come up with improvements to applications and metrics to be measured. Should be comfortable enough to communicate with the developers, platform teams, business analysts, user experience and the leadership in influencing change based on the data. The team will partner with Customer Travel Experience (CTE) product owners on operational metrics. This role: + Deeply understands the digital performance of the applications/systems influencing the business functionality of applications/systems + Understands the right questions to be asked on the platform data tied to the CTE + Develops streamlined and comprehensive data analytics workstreams + Areas of focus will include, but are not limited to: + Data Visualizations + Application performance analysis + Error patterns, top factors contributing to errors + Identify, design, and implement internal process improvements: recommendations for performance and greater scalability + Modeling and coding of data + Lead analysis of new platform updates and application releases, learn the existing application/systems to research system performance, dig into errors, response time, service logs, define new data collection and tagging, create universal dashboards + Build trusted data products including dashboards and reporting products to support Digital Technology and Customer Travel Experiense leadership that helps them make data driven decisions on application performance + Communicate and share updates with senior leadership, along with putting together regular presentations + Technical Expertise: + Manage the deployment and upkeep of Power BI workspaces and SQL scripts that convert log data into actionable insights + Ensure seamless integration of BI solutions with current systems and data sources + Keep abreast of industry developments, tools, and best practices in BI and data analytics + Lead reviews of models, solution strategies, and code with the team to leverage its collective experience and reviews of solutions with business/product management teams to ensure that they are acceptable **Qualifications** **What’s needed to succeed (Minimum Qualifications):** + Bachelor’s Degree in Engineering or another quantitative field + 4+ years in Data Analysis, Business Intelligence, Analytics, or Data Engineering + Experience putting together presentations for stakeholders and leaders at a MD and VP level and interact with all levels of management + Expert level BI dashboarding experience (e.g. PowerBI, Tibco Spotfire, etc...) to produce meaningful, elegant dashboards + Advanced Excel knowledge + Ability to study/understand business needs, design data/technology metrics that connect business processes with quantifiable platform outcomes, Understand KPI / Goal Settings from teams to large organizations + Advanced level SQL skills + Strong problem-solving skills, using data to tackle problems + Outstanding writing, communication, and presentation skills + Must be legally authorized to work in the United States for any employer without sponsorship + Successful completion of interview required to meet job qualification + Reliable, punctual attendance is an essential function of the position **What will help you propel from the pack (Preferred Qualifications):** + Master's degree in Information Systems, Aviation management or related degree, MBA + Google Data Analytics Professional Certificate, Power BI Data Analyst Associate, AWS Certified Data Analytics, Enterprise Data Warehouse certifications, Palantir, Client Side performance metrics tools e.g. Quantum Metrics + Experience with DataDog / AppD / Kibana is a big plus + Experience with Enterprise monitoring systems is a plus + Experience with Palantir Foundry, Microsoft SQL Server Management Studio + Previous airline or travel industry experience is a plus + Experience with AWS - Redshift, Quicksight, Athena + Experience with Big Query + Experience with Quantum Metrics and Akamai, Technologies and languages: Python, Spark, R, etc. + Continuous integration & delivery using Agile methodologies + Data Engineering experience The base pay range for this role is $109,820.00 to $149,600.00. The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.