Role purpose (overall high level summary of the role)

The role is responsible for maintain supporting and implementing changes and new procedures at regional, and country levels across products, platforms, processes, and people to support and enhance the campaign process. This includes leading cross-functional strategies and planning within the IWPB units, covering propositions, Data, and Analytics, and aligning initiatives with IWPB’s overarching objectives.

Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)

Strategic Alignment and Execution:
Support cross-business strategic implementations in alignment with governance standards.

Act as a project manager and developer across strategic initiatives with accountability on project deliverables, risk management, change management.

Customer-Centric Strategy and Engagement:
• Implement and support customer-centric strategies to ensure IWPB’s products and services meet evolving customer needs.
• Collaborate with teams responsible for Propositions, Data, and Analytics to drive cohesion and consistency across the customer experience.

Governance and Performance Management:
• Accountable to leading the implementation and adoption Implement and execute governance frameworks that align with organizational objectives and performance standards.
• Tracking of performance scorecards (KPIs) to ensure key milestones and targets are met.
• Support budget adherence and manage resources efficiently to support operational and strategic objectives.
• Actively engage in supporting planning and setting strategic priorities to guide IWPB Customers’ teams.

Stakeholder Collaboration:
• Build and maintain strong relationships with key stakeholders across the organization to ensure alignment on strategic objectives.
• Lead communication efforts with key stakeholders to promote IWPB’s objectives and drive customer-centric initiatives.
• Drive internal and external engagement efforts, ensuring alignment with Group and Local Risk strategies, Values, and Behaviours.

Continuous Improvement:
• Drive continuous improvement initiatives that enhance efficiency and reduce risks of policy misinterpretation.
• Foster a culture of operational excellence by streamlining processes and implementing best practices.
• Oversee cost control measures and manage financial resources to ensure operational cost-effectiveness.
• Identify and implement continuous improvement opportunities in governance, strategy, and operational frameworks.

Operational Oversight and Monitoring:
• Monitor operational performance across processes to ensure alignment with organizational objectives.

Role purpose (overall high level summary of the role)

The role is responsible for maintain supporting and implementing changes and new procedures at regional, and country levels across products, platforms, processes, and people to support and enhance the campaign process. This includes leading cross-functional strategies and planning within the IWPB units, covering propositions, Data, and Analytics, and aligning initiatives with IWPB’s overarching objectives.

Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)

Strategic Alignment and Execution:
Support cross-business strategic implementations in alignment with governance standards.

Act as a project manager and developer across strategic initiatives with accountability on project deliverables, risk management, change management.

Customer-Centric Strategy and Engagement:
• Implement and support customer-centric strategies to ensure IWPB’s products and services meet evolving customer needs.
• Collaborate with teams responsible for Propositions, Data, and Analytics to drive cohesion and consistency across the customer experience.

Governance and Performance Management:
• Accountable to leading the implementation and adoption Implement and execute governance frameworks that align with organizational objectives and performance standards.
• Tracking of performance scorecards (KPIs) to ensure key milestones and targets are met.
• Support budget adherence and manage resources efficiently to support operational and strategic objectives.
• Actively engage in supporting planning and setting strategic priorities to guide IWPB Customers’ teams.

Stakeholder Collaboration:
• Build and maintain strong relationships with key stakeholders across the organization to ensure alignment on strategic objectives.
• Lead communication efforts with key stakeholders to promote IWPB’s objectives and drive customer-centric initiatives.
• Drive internal and external engagement efforts, ensuring alignment with Group and Local Risk strategies, Values, and Behaviours.

Continuous Improvement:
• Drive continuous improvement initiatives that enhance efficiency and reduce risks of policy misinterpretation.
• Foster a culture of operational excellence by streamlining processes and implementing best practices.
• Oversee cost control measures and manage financial resources to ensure operational cost-effectiveness.
• Identify and implement continuous improvement opportunities in governance, strategy, and operational frameworks.

Operational Oversight and Monitoring:
• Monitor operational performance across processes to ensure alignment with organizational objectives.

Leadership Teamwork

The role will coordinate multi-disciplinary teams for execution and interact with internal and external Stakeholders.

· Ability to form networks and influence at multiple levels of the organization (both up and down), across different teams.

· Project Management as PMP

· Comprehensive Business in deep knowledge

· Excellent communication, interpersonal skills, and problem solving / analytical skills.

· Must be a self-starter, flexible, innovative, and adaptive.

· Comprehensive knowledge of IWPB Propositions and Channels.

· Works well with different senior managers depending on the assignment or task provided.

At HSBC we are committed to building a culture where all employees and customers are valued regardless of their gender, age, sexual orientation, ethnicity, disability, religious belief, background or any other different personal aspect.

HSBC employees act by showing integrity with courage, standing firm in what is right. We are trustworthy, we show different ideas and cultures and we are connected with customers, the community, regulators and each other.

At HSBC we are focused on guaranteeing gender equality and constant training for our employees, as well as protecting their labor and social rights.

“At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care”.

Leadership Teamwork

The role will coordinate multi-disciplinary teams for execution and interact with internal and external Stakeholders.

· Ability to form networks and influence at multiple levels of the organization (both up and down), across different teams.

· Project Management as PMP

· Comprehensive Business in deep knowledge

· Excellent communication, interpersonal skills, and problem solving / analytical skills.

· Must be a self-starter, flexible, innovative, and adaptive.

· Comprehensive knowledge of IWPB Propositions and Channels.

· Works well with different senior managers depending on the assignment or task provided.

At HSBC we are committed to building a culture where all employees and customers are valued regardless of their gender, age, sexual orientation, ethnicity, disability, religious belief, background or any other different personal aspect.

HSBC employees act by showing integrity with courage, standing firm in what is right. We are trustworthy, we show different ideas and cultures and we are connected with customers, the community, regulators and each other.

At HSBC we are focused on guaranteeing gender equality and constant training for our employees, as well as protecting their labor and social rights.

“At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care”.