Clearance Requirement: Must have an active TS or CBP clearance.

Project Overview

U.S. Customs and Border Protection (CBP) Office of Professional Responsibility (OPR), jointly with U.S. Immigration and Customs Enforcement (ICE) OPR, maintain oversight over allegations reported to the Joint Intake Center (JIC) which serves as the central “clearinghouse” for receiving, processing, and tracking allegations of misconduct involving ICE personnel and contractors as well as CBP’s workforce of over 60,000. To manage these allegations, OPR utilizes a Case Management System (CMS) named the Joint Integrity Case Management System (JICMS). CBP OPR seeks a team in support of the Reporting and Development Program (RDP) which will review OPR’s current business and workflow processes and collaborate with CBP JICMS developers, OPR leadership and end users to identify and implement modernization enhancements which close process and data gaps while ensuring quality assurance of reported data.

Responsibilities

Utilize Business Intelligence tools to analyze data, interpret results using statistical techniques and provide ongoing reports.Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality.Identify, analyze, and interpret trends or patterns in complex data sets.Prioritize business and information needs by working with management, end users, and Subject Matter ExpertsAbility to analyze current and legacy data from systems to provide meaningful metrics, reports and trend analysis to the leadershipStrong attention to detail, thoroughness, quality, and customer service orientationAbility to work independently as well as collaboratively in a team environment.Communicating ideas and viewpoints to senior managementLeverage Agile Development best practices in project activities

Requirements

Bachelor’s degree in Business, Information Technology, or any related field10+ Years of relevant work experience supporting complex projectsExperience with data management, data analysis concepts, identify and analyze trends in complex data patternsExperience with data analytics tools including Python, R, SQL, VBA. Advance Microsoft Excel techniques, Microsoft Power BI, Qlik and TableauAbility to collect, analyze, and visualize data using multiple authoritative data sources and appropriate data visualization toolsAbility to use MS Excel functions, including pivot tables, to perform detailed analyses with large data setsKnowledge of data collection and data visualization conceptsExperience with presenting, briefing, or communicating analytical findings to technical and non-technical stakeholdersStrong verbal and written communication skills to develop presentations, reports, and other documents in a clear, concise mannerProficiency in MS Office (MS Word, Excel, PowerPoint)The ability to handle multiple projects in a fast-paced environmentExcellent problem-solving and analytical skillsKnowledge of Agile software development methodologies