Data Analyst Job ID: 10789 Business Unit: Bridges and Tunnels Location: New York, NY, United States Regular/Temporary: Regular Department: ITS & Tolling/Tolling - Ops Date Posted: Mar 3, 2025 Description JOB INFORMATION Resume Due Date: March 17, 2025 Functional Job Title: Data Analyst Department/Division: ITS/Tolling/Tolling Operations Reports to: Director, E-ZPass Customer Service Contracts Work Location: 2 Broadway This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire. COMPENSATION Earnings Potential: $80,963 - $105,349 Hay Points: 479 Overtime Eligibility: Not eligible for paid overtime in accordance with FLSA RESPONSIBILITIES This position addresses the strategically important need to improve the quality of critical business and customer service-related decisions through the careful gathering, analysis and presentation of data related to the MTA Bridges & Tunnels E-ZPass program operating in partnership with the Port Authority of New York and New Jersey and the New York State Thruway Authority as the E-ZPass New York Service Center (NYCSC). The need to provide insightful and actionable information on program performance, trends, and operational efficiency grows exponentially as the size and complexity of the agency’s toll collection, financial management, and customer service operations continue to grow. This creates the need to collect and mine data from various internal and external primary and secondary sources to develop, dashboards, infographics, visualizations, reports, and presentations. Under the direction of the E-ZPass Program Director, the Tolling Data Analyst will collaborate with members of the Intelligent Transportation and Tolling Systems’ (ITS&T) Tolling Department, agency partners as well as internal and external stakeholders to drive data driven initiatives, conduct research projects, complete statistical calculations, and respond to formal and informal inquiries of the current, past, and or future state of the tolling program. Design and develop tools and methodologies that identify, capture, interpret, and display information related to TBTA tolling operations and customer service programs. Prepare presentations, reports, dashboards, and other materials related to tolling operations and projects. Participate in other special research projects to support agency needs. QUALIFICATIONS Bachelor’s degree from an accredited institution in a business discipline Business Administration, Computer Science, Mathematics, Statistics, Economics or related field Five (5) years of experience managing and presenting data for a large business enterprise or public organization Proficiency in Microsoft Office Suite of applications Analytical and problem-solving skills Technical writing skills and excellent attention to detail Experience with statistical software Reporting and visualization skills utilizing tools such as MS Power BI PREFERRED Two (2) years of the five (5) years’ experience in tolling, transportation, or mobility programs. Data modeling skills Structure Query Language (SQL) experience Presentation skills Machine learning skills Coding skills in languages such as Oracle and Python OTHER INFORMATION MTA Bridges and Tunnels is governed by the Civil Service Rules and Regulations administered by the Department of Citywide Administrative Services (DCAS). Also, pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”). HOW TO APPLY MTA employees must apply via My MTA Portal (http://www.mymta.info/) . You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the “Careers” link. Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant. EQUAL EMPLOYMENT OPPORTUNITY MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.