**ADP is hiring a Data Analyst.** In this position you will be responsible for key business metrics and reporting that drives decision making and process improvement for our Small Business Services (SBS) business unit. You will serve as a champion for standardizing and automating internal client-facing reports provided to SBS leadership. You will be a change agent within the business unit's closed loop administration to ensure accurate and high-quality data is collected and analyzed on a consistent basis. Additionally, you will leverage a variety of analytical tools to provide information that is flexible, responsive and nimble to changing business needs, and you'll be responsible for analysis, consulting, configuration, integration, validation, support and project planning with a focus on predictive analytics, reporting and survey administration. **At ADP we are driven by your success.** We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our **CORE** values: **Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.** **RESPONSIBILITIES:** + Analytics, consulting and communicating + Conducts Net Promoter Score (NPS) project initiation activities + Analyzes existing client systems, interface requirements, business process and operational needs + Provides professional consulting in the areas of tool customizations, business processes, analytics, complex custom reports and special projects + Responsible for researching benchmarked and attainable validated systemic tools to evaluate HR performance, resulting in metrics that help senior leaders drive service excellence + Develops meaningful analytic conclusions and recommends innovative solutions + Works with business unit champions and subject matter experts (SMEs) to define requirements related to reporting, analytics, trending and communications + Creates business requirements based on detailed analysis of business unit needs + Coordinates and consults with Corporate IT for customization work + Develops ad hoc inquiries to assist in reporting, categorization and analysis + Provides demos and training for champions and SMEs, including documentation as required for reporting, analysis, trending and communication Configuration/ Integration: + Works and counsels with business units on system and service configuration tools, tool adaptation and business best practice solutions + Determines best methodology and oversees the accurate and timely conversion of survey data, reporting and analytics + Consults on interfaces to internal and external systems Validation/Support: + Builds survey control information and oversees the pre- and post-implementation testing of tools, processes, reports and alerts + Establishes predictive analytics + Oversees formal coordination of system and operational services to other ADP business units and departments + Supports the COE (Center of Excellence) and business unit during the production release of new tools, reports, alerts and analytics + Provides Tier I/II support for the tools, reports and system supporting the NPS initiative to the business units Project Planning: + Participates in establishing and monitoring of business unit implementation schedule and report status to project team members + Ensures issues and risks are documented and work with team members to resolve + Business unit and COE teams will work collaboratively to standardize all aspects of closed Loop process, analytics, reporting and survey administration with consideration for the unique needs of the individual businesses + Performs other related duties as assigned **QUALIFICATIONS REQUIRED:** + Bachelor's Degree or Equivalent in Education & Experience with Major Area of Concentration in Finance, Accounting, Statistics + 3-5 Years of directly related experience in analytics, market intelligence and analytics, financial modeling or statistical analysis **PREFERRED QUALIFICATIONS:** Preference will be given to candidates who have the following: + Microsoft BI experience **highly preferred** + Salesforce reporting experience **highly preferred** + Tableau reporting experience **highly preferred** + Strong Excel skills required, including data modeling and ad hoc analysis + Excellent quantitative and analytical skills, and strong attention to detail + Excellent project management skills + Strong verbal and interpersonal skills, with demonstrated ability to work with and communicate at all levels of staff and management + Ability to interpret data into actionable recommendations + Can easily build relationships across multiple functions and business units **Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. **Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.