This position is required to be on-site in Calgary, Alberta, Canada, Saskatoon, Saskatchewan, Canada, or Loveland, Colorado, United States.
Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We’re guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We’re creating an inclusive workplace where everyone feels safe, has a sense of belonging, trusts one another, and acts with integrity.
Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien.
Reporting to the Team Lead, Human Resources Solution Center (HRSC) in Loveland, CO, the Data Administrator of the HRSC handles a significant volume of data transactions for both North America and Canada. This role involves offering assistance to employees and HR team members through phone, ServiceNow cases, or email, addressing inquiries regarding policies and procedures, and helping to resolve or escalate complex issues. The Data Administrator is also accountable for day-to-day interactions and collaboration within the HRSC, ensuring accurate and prompt support that aligns with the established service level agreements (SLAs) and key performance indicators (KPIs).
What you will do:
Build strong relationships with all HR representatives, leaders, colleagues, and employees to strengthen and enhance the trust-based partnership within the organization. Process high volumes of data transactions to support a variety of stakeholders. Enter information from various sources, such as paper documents, spreadsheets, or digital forms, into databases or software systems. Respond to inquiries from Employees, Supervisors and HR colleagues in relation to HR or Payroll policies and processes, whether received via telephone or through the case management system. Perform all job-event HR transactional and data changes ensuring that the data entered is accurate and free from errors by cross-checking it against all resource documents or sources. Organizing and categorizing data for easy retrieval and analysis, often creating and maintaining files and records. Performing regular audits and checks on the data to ensure its integrity and reliability over time. Work with internal subject matter experts (SMEs) and other departments to resolve questions and process issues. Adhere to established protocols and effectively utilize the case management system (ServiceNow) to ensure high case quality, enhance customer satisfaction, and maintain accurate case metrics. Deliver outstanding customer service to employees within our diverse organization who are looking for additional information related to HR services or appropriately redirecting their inquiries. Investigate and identify solutions for any data issues that are hindering replication or leading to payroll errors. Record errors and data solutions in our knowledge base reference document for future situations. This will facilitate troubleshooting and help identify patterns to determine root causes more effectively. Achieve mastery of HRSC knowledge by engaging in cross training activities to up skill your ongoing personal knowledge and experience of all areas within the HRSC group. Achieve a good understanding of HR policies and procedures to make administrative and procedural recommendations and exercise judgment on sensitive issues in alignment with corporate policy and regulations. Contribute to the ongoing development and continuous improvement initiatives within the HRSC by engaging in activities like reviewing and updating process documentation and refining team practices. Ensure that your work is managed effectively and efficiently through company systems and that you are adaptable and supportive of any new or changing technologies. Safeguard employee privacy, including confidentiality and protection of sensitive information. Participate in HRSC projects or support other HR colleagues as required.
What you will bring:
High School diploma, associate degree or equivalent. 1 year HR Support Services-Administrative experience preferred or similar work experience. Experience with Canadian and/or US HR data, business rules and legislative requirements, and good understanding of State/Province pay regulations. Comfortable working with multiple functions and in a multi-tasking, deadline oriented, team environment. Ability to build strong relationships with customers, improving customer satisfaction, and ultimately driving loyalty and retention. Customer-centric orientation; understanding customer behaviors, desires, and feedback to create products, services, and experiences that resonate with them. Ability to troubleshoot and solve a variety of employee transactions in all our systems. Adaptability and patience with change, training, and case ambiguity. Strong attention to detail and ability to maintain accuracy in a fast-paced environment. Proficient in Microsoft Office 365, SAP, SuccessFactors (myHR), Workforce, EZL, SharePoint and ServiceNow - Experience Preferred. Demonstrate self-motivation, analytical, problem-solving skills, and initiative to achieve desired outcomes. Ability to manage multiple pieces of work simultaneously with strong results and goal orientation. Willingness to continuously improve the performance of both one-self and the HRSC through continuous learning and self-development. Ability to be flexible in terms of working schedule, potential requirement to work overtime or weekends during peak activity periods. Ability to work as part of an open plan corporate office environment.
Ready to make an impact with us? Apply today!
The estimated salary that Indeed, Glassdoor and LinkedIn lists does not represent Nutrien's compensation structure. Nutrien is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted. Applicants must meet minimum age requirements, as permitted by law.
Our Recruitment Process: Application > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to Nutrien
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