A Day in the Life:

The Mgr. Damage is responsible for monitoring Instant Return Reps for damage collection standard work and ensuring that damage vehicles are moved to the damage appraiser in a timely manager.

Annual Salary: $58,000.00

What You’ll Do:

Serve as local point of contact for the day-to-day management of the damage process. Improve quality of Vehicle Incident Reports and increase number of customer signatures. Proactively monitors damage process and service to ensure that service level agreements are met. Verify and drive compliance with Standard Work and complete required coaching. Work closely with body damage vendors and Hertz accounts payable to ensure payments are processed efficiently in Oracle. Work to increase body shop availability and vendor network and manage vendor relations. Must be able to work independently and create training documents, training materials and additional reports outside the required ones provided by the supervisor. Working days/hours that complement business demands.

 

What We’re Looking For:

Bachelor’s degree highly preferred 2-3 years management experience preferred Body repair experience preferred Working knowledge of current model year vehicle Strong understanding of competitor/industry practices Ability to collaborate with internal and external stakeholders across multiple functions and locations Ability to influence Flexible and adaptable; ability to work effectively in ambiguous situations  Excellent verbal and written communication skills   Results driven, ability to make decisions and help solve problems Ability to drive process and organizational change. Ability to motivate teams and keep a positive attitude in a fast-paced environment. Ability to work under minimal supervision with a goal-oriented mindset. Ability to see the big picture and leverage critical thinking and decision-making skills. Excellent organization, time management, delegation, and prioritization skills. Courageous leadership and accountability. Proficient with Microsoft Office suite. Ability to handle analysis using Excel and present data with PowerPoint

 

What You’ll Get:

Up to 40% off the base rate of any standard Hertz rental   Paid Time Off Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts –Theme Park Tickets, Gym Discounts & more