Job Title:

D365 Marketing Automation Technical Architect

Job Description

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

We are seeking a highly skilled and experienced D365 Marketing Automation Technical Architect to join our dynamic team. This role is essential for leveraging the capabilities of Microsoft Dynamics 365 Marketing to drive our marketing automation strategy and optimize customer engagement through technology. As a Technical Architect, you will be responsible for designing, implementing, and maintaining end-to-end marketing automation solutions that align with business goals and customer experience objectives. You will collaborate with cross-functional teams, including marketing, IT, and data analytics, to ensure a seamless and effective integration of marketing technologies.

Key Responsibilities:

Solution Design & Architecture:

Lead the design and development of D365 Marketing automation solutions, ensuring alignment with business requirements and best practices.Architect and implement scalable, flexible, and future-proof integrations with other enterprise systems (e.g., CRM, ERP, and third-party platforms).Develop and implement strategies to optimize the customer journey, personalized marketing campaigns, and lead nurturing processes.

Technical Leadership:

Act as the subject matter expert for Microsoft Dynamics 365 Marketing and related technologies, providing guidance to both technical and non-technical stakeholders.Provide technical leadership in the configuration and customization of D365 Marketing, ensuring best practices and performance optimization.Troubleshoot and resolve technical issues related to marketing automation systems and integrations.

Integration Management:

Oversee the integration of D365 Marketing with CRM, ERP, data lakes, and external platforms like email service providers, social media platforms, and analytics tools.Collaborate with IT and data teams to ensure proper data flow and quality for marketing automation processes.Design and manage integrations for lead scoring, segmentation, reporting, and campaign analytics.

Collaboration with Stakeholders:

Work closely with marketing and business teams to understand marketing objectives and translate them into technical solutions.Collaborate with UX/UI teams to ensure the seamless user experience across various touchpoints.Partner with the data team to implement reporting and analytics for campaign performance tracking and optimization.

Continuous Improvement & Innovation:

Stay up-to-date with the latest trends and features in marketing automation, D365, and related technologies.Recommend enhancements, upgrades, and new tools to ensure the platform remains cutting-edge.Lead proof of concepts, evaluations, and implementation of new technologies or strategies to improve marketing efficiency and effectiveness.

Documentation & Training:

Create and maintain documentation for architecture, configurations, integrations, and processes.Provide training and support to internal teams on best practices and new features in D365 Marketing.

Required Qualifications:

Bachelor’s degree in Computer Science, Information Technology, Marketing, or a related field.5+ years of experience working with marketing automation platforms, specifically Microsoft Dynamics 365 Marketing.Strong expertise in Microsoft Dynamics 365 Marketing platform, including lead management, email marketing, segmentation, workflows, and reporting.Proficiency in integration technologies, such as Power Automate, Azure Logic Apps, or REST APIs.Solid understanding of CRM systems, particularly Microsoft Dynamics 365, and how they integrate with marketing platforms.Experience with data management, including data modeling, segmentation, and analytics.Experience with Agile development methodologies and project management tools.Proven ability to solve complex technical challenges and collaborate with cross-functional teams.Strong problem-solving, communication, and interpersonal skills.

Preferred Qualifications:

Microsoft Certified: Dynamics 365 Marketing Functional Consultant or similar certification.Familiarity with Azure services (e.g., Logic Apps, Power BI) and other Microsoft ecosystem tools.Experience with A/B testing, campaign optimization, and advanced analytics.Knowledge of other marketing automation tools (e.g., Salesforce Marketing Cloud, HubSpot, Adobe Marketing Cloud) is a plus.Understanding of marketing strategies, customer experience, and digital marketing best practices.

Personal Attributes:

Strong leadership and mentoring skills, with the ability to guide technical teams and collaborate with business leaders.Innovative mindset with a passion for leveraging technology to solve business problems and improve marketing effectiveness.Excellent communication skills, capable of explaining complex technical concepts to non-technical stakeholders.Detail-oriented, with a focus on delivering high-quality solutions in a timely manner.

Why Join Us?

Opportunity to work with cutting-edge technology in the marketing automation space.Collaborative and inclusive work environment.Competitive salary and benefits package.Professional development opportunities to enhance your career in a fast-growing company.

Salary Range:

The base salary range for this position is $131,699-$197,548, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

The position will be posted for one week from its posting date of 01/23/2025.

#LI-Remote

#ConcentrixCatalyst

Location:

USA, TX, Work-at-Home

Language Requirements:

Time Type:

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

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