D&T Help Desk Anlyst Job ID 196813 Posted 03-Jan-2025 Service line Corporate Segment Role type Full-time Areas of Interest Digital & Technology/Information Technology Location(s) Makati City - National Capital Region - Philippines **About the Role:** As a CBRE D&T Help Desk Coordinator, you will coordinate the operations and performances of the global service desk to resolve client issues effectively and efficiently. This job is part of the D&T Support job function. They are responsible for providing technical support and solutions to internal users. **What You’ll Do:** + Act as the primary contact for all non-standard service-related inquiries and escalations. Collaborate with service owners and managers to ensure timely incident resolution. + Perform remote or onsite troubleshooting through diagnostic techniques and pertinent questions + Suggest ways to improve ticket escalation processes. + Coordinate the process for communicating outages or emergency activities to the organization. + Review software literature for any software updates and upgrades + Direct unresolved issues to the next level of support. Follow-up and update customer status and information. + Provide efficient, timely, reliable, and courteous service to customers. + Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion. + Impact through clearly defined duties, methods, and tasks are described in detail. + Deliver own output by following defined procedures and processes under close supervision and guidance. **What You’ll Need:** + High School Diploma or GED with up to 2 years of job-related experience. + Ability to follow basic work routines and standards in the application of work. + Communication skills to exchange straightforward information. + Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Strong organizational skills with an inquisitive mindset. + Willing to work nightshift schedule **What's in it for you?** + Working alongside an experienced, well-established individual. + Government Mandated Benefits + Remote work setup + Paid Leaves (15 SL and 15 VL annually) + HMO with up to three free dependents + Life Insurance + Annual Performance Bonus + Annual Merit Increase **EQUAL OPPORTUNITIES** At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. **CBRE Global Workplace Solutions (GWS)** As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service, and excellence - and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential. **We look forward to hearing from you!** CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)