Position Title DT Analyst II – Commercial Capabilities Function/Group Digital & Technology Location Mumbai Shift Timing 11 am to 8 pm Role Reports to D&T Manager – Commercial Capabilities Remote/Hybrid/in-Office Hybrid ABOUT GENERAL MILLS We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we’ve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell. How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out http://www.generalmills.com General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people. With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check out https://www.generalmills.co.in We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow. JOB OVERVIEW Function Overview The Digital and Technology team at General Mills stands as the largest and foremost unit, dedicated to exploring the latest trends and innovations in technology while leading the adoption of cutting-edge technologies across the organization. Collaborating closely with global business teams, the focus is on understanding business models and identifying opportunities to leverage technology for increased efficiency and disruption. The team's expertise spans a wide range of areas, including AI/ML, Data Science, IoT, NLP, Cloud, Infrastructure, RPA and Automation, Digital Transformation, Cyber Security, Blockchain, SAP S4 HANA and Enterprise Architecture. The MillsWorks initiative embodies an agile@scale delivery model, where business and technology teams operate cohesively in pods with a unified mission to deliver value for the company. Employees working on significant technology projects are recognized as Digital Transformation change agents. The team places a strong emphasis on service partnerships and employee engagement with a commitment to advancing equity and supporting communities. In fostering an inclusive culture, the team values individuals passionate about learning and growing with technology, exemplified by the "Work with Heart" philosophy, emphasizing results over facetime. Those intrigued by the prospect of contributing to the digital transformation journey of a Fortune 500 company are encouraged to explore more details about the function through the following Link Purpose of the role As a Commercial Operations Consultant you will be responsible for executing all tasks through the software development life cycle including analysis, design, development, testing, implementation, and documentation. In this role you will: This role will be responsible to support North America Foodservice applications. Perform analysis to solve complex business problems. Create and deliver user documentation as necessary to ensure proper use of changed and newly implemented solutions and standards. Work with a cross-functional team including analysts, PMs, Solution Managers, developers, architects, and business stakeholders in business value driven projects. Assist in designing, developing, managing new & existing capabilities and reports. Provide troubleshooting technical support for systems and reports; differentiate functional issues from technical issues; resolve production problems and provide production and technical support. Translate business requirements into technical specs for execution Demonstrate initiative and ownership by proactively resolving issues and taking on multiple tasks Identify gaps in processes, opportunities for improvements and automation. Ensure day-to-day operations are fulfilled within service level agreements and troubleshoot support/technical issues Active participation in agile ceremonies as related to our Product Teams Partner with NAF & Solution Managers to develop a capabilities roadmap Partner with NAF and Architects to translate capabilities into a tech-stack Design & execute solutions that drive integration and connected data opportunities Assure data quality and governance are in place Drive work forward through clearly articulated value and success criteria Consult, advise and provide subject matter expertise as required Lead discovery projects, POCs and experiments with Solution Manager and NAF Partners This role will also provide opportunities to work on variety of applications/technologies/data sources like Digital shelf (e.g., Profitero, Syndigo), Web analytics (e.g., Google Analytics, Hotjar), Marketing automation (e.g., Salesforce Pardot) & Search (e.g., Google Search Console, SEM Rush, MOZ). MINIMUM QUALIFICATIONS Education – Full time graduation from an accredited university (Mandatory- Note: This is the minimum education criteria which cannot be altered) Education Minimum Degree Requirements: Bachelors Preferred Degree Requirements: Bachelors Preferred Major Area of Study: Computer Science Experience Minimum years of related experience required: 5+ years Preferred years of related experience: 5 to 8 years Experience as a Technical Business Analyst: 3 to 5 Years PREFERRED QUALIFICATIONS Have implemented medium projects or contributed to the implementation of a large project as an analyst. Strong attention to detail, goal-oriented, highly motivated, and able to work with minimal supervision Ability to manage multiple tasks in a fast-paced environment with competing priorities and quick turnaround deliverables, and exceptional attention to details Experience with agile methodologies/working in a product team (scrum, Kanban, etc) Experience on a Data, Analytics and Insights team Demonstrated experience of strong communication & interpersonal skills (oral & written); Commercial & Technical acumen Effective influencing skills at various levels within the organization and externally Ability to research, plan, organize, lead, and implement new processes or technology Demonstrated ability to span geographic and time zone constraints to collaborate on solutions High initiative with desire to increase understanding of General Mills business Effective analytical and problem-solving skills Proficient in developing and supporting systems using SQL (must have), GCP (good to have), Salesforce (must have), SAP (good to have) and Siesmic (good to have) Experience with Tidal, Business Objects, Tableau, PIM systems Key Deliverables - Functional specifications/user stories/use cases/scenarios | Business process and system documentation | Service level agreements | Support metrics