What you’ll do Provides a great service to customers and delivers defined activities with the designated business area.Has a good understanding of and works within well-defined procedures relevant to own discipline. Showing knowledge of the range of processes and systems to be used in completing assigned tasks.Typically reports to the Senior Team Leader / Manager.Who you are

* Provides transactional services personally, using clear communication and common courtesy and accurately completes tasks and exchanges information;

* Supports colleagues through the application of knowledge;

* Understands the relevant processes and purpose in the team;

* Regularly exchanges information by being collaborative and working well with others;

* May handle difficult contacts;

* Makes judgements based on the analysis of factual information;

* Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.

Not a perfect fit

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.

Who we are