Position Overview:
The Cybersecurity Analyst will support our cybersecurity team in safeguarding HomeServe’s information systems and data. This is junior-level, hands-on role that involves assisting with the day-to-day monitoring, maintenance, and management of security tools, systems, and policies. The Junior Cybersecurity Analyst will work closely with team members to learn and apply cybersecurity practices, respond to potential security threats, and help mitigate risks under the guidance of experienced cybersecurity professionals.
Responsibilities:
Works with the HomeServe business units and with other risk functions to identify security requirements, using methods that may include risk and business impact assessments. Assist in the monitoring and management of security tools and systems, including responding to security incidents and inquiries. Support the analysis of security alerts and help implement preventive measures. Assist in the administration of the information security mailbox and ticket queues. Contribute to regular security assessments and identify potential vulnerabilities. Collaborate with team members and IT to update security processes, documentation, and policies. Defines security configuration and operations standards for security systems and applications, including policy assessment and compliance tools, network security appliances, and host-based security systems. Participate in security awareness training for employees and contribute to documentation and reporting as needed. Help with the analysis and response to phishing and other security threats.
Essential Functions:
Essential Job Function
% of Time on Function
Monitoring security tools and understanding their functionalities
40%
Working on tickets
25%
Research on threats
15%
Collaborating with stakeholders
10%
Enhancing Cybersecurity knowledge
10%
Total
100%
Job Requirements:
Bachelor's degree preferred not required 1-2 years of experience or relevant coursework in cybersecurity, IT, or a related field. Familiarity with information security frameworks (e.g., NIST, ISO 27001) and concepts. Basic understanding of network infrastructure and security principles. Eagerness to learn and grow in a dynamic cybersecurity environment. Passion for cybersecurity and an eagerness to learn from senior team members. Familiarity with basic cybersecurity concepts, including security tools and common security threats. Ability to communicate effectively, both verbally and in writing, and work collaboratively with IT and business departments. Basic knowledge of network protocols and operating systems (e.g., Windows, Linux) is a plus. Willingness to support our company’s mission of providing excellent service to customers and fostering a collaborative team environment.
Minimum Physical Requirements:
The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.
Company Overview:
HomeServe USA is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last four years. What do we do and what makes it so great? Well, we’re glad you asked!
We put people at the heart of everything we do. That’s priority number one for all of us. For the 5 million Customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,000 municipal and utility Partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the nearly 3,000 People working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe USA Corp., everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.
What We Are Looking for:
At HomeServe USA, we put our people and our customers at the heart of everything we do, and we’re looking for someone who loves the work of compliance to join our team. A compliant organization is good for everyone so join us in supporting a culture that creates great employee experiences at an organization that cares. The right people for our team (1) care about what we do, the people on our teams, and the customers we serve, (2) are open and honest when communicating, (3) engage actively in work and office life, (4) are committed to growth, learning, and improving both self and the organization, (5) take ownership and collaborate well with to get to great outcomes, (6) share in the full team’s success. We need people who challenge convention, think differently, solve problems, and strive for continuous growth.
This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
Salary Range: $72,207.22 - $96,276.68
Annual Bonus Potential: 5%
HomeServe USA is an equal opportunity employer.
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