Why WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue in 2023. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE "100 Best Places to Work For®" list 12 years in a row!
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
What is the Solutions Consulting & Engineering (SC&E) Team and why join?
Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led. We deliver end-to-end (E2E) and emerging solutions to drive customer satisfaction, increase profitability and growth. Our success is enabled by our world-class management consulting, delivery excellence and engineering brilliance. We embody the OneWWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customer's problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges.
Location: San Antonio, TX
What will you be doing?
The Technical Support Specialist will provide technical support to customers who need assistance utilizing client level hardware and software in accordance with established or approved organizational process components (i.e., Mater incident Management Plan, when applicable).
RESPONSIBILITIES:
Install and configure hardware, software, and peripheral equipment for system users in accordance with organizational standards. Administer accounts, network rights, and access to systems and equipment. Diagnose and resolve customer reported system incidents, problems, and events. Perform asset management/inventory of information technology (IT) resources. Monitor and report client-level computer system performance. Develop a trend analysis and impact report. Troubleshoot system hardware and software.