Description AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. At AWS Cloud Logistics (ACL), we work together to #MoveTheCloud. Our team designs and delivers the technology that our logistics teams rely on every day. We’re innovators, communicators, and problem-solvers who lead, advocate, and influence. Role Overview: As a Customs Brokerage Program Manager at AWS, you will lead strategic initiatives to optimize our global customs operations and enhance our cross-border logistics capabilities. This role sits at the intersection of technology and international trade, requiring you to drive innovation in customs brokerage processes, data integration, and compliance management across multiple regions. You will spearhead the development and implementation of advanced information systems, focusing on seamless integration with customs brokers worldwide. Your responsibilities will include overseeing the rollout of various data transmission solutions, from immediate fixes to long-term, scalable platforms. As the central point of contact for global brokerage teams, you will ensure consistency in operations, maintain compliance standards, and drive continuous improvement in our customs clearance processes. This position offers the opportunity to make a significant impact on AWS's global supply chain efficiency, working with cutting-edge technology to streamline international trade operations. Your success in this role will be crucial in supporting AWS's rapid growth and maintaining our competitive edge in the cloud services market. Key job responsibilities - Lead the strategic development and global implementation of advanced customs brokerage information systems, focusing on data integration, solutions, and compliance management across all regions. - Oversee end-to-end project lifecycles for customs technology initiatives, from conception to post-launch support, ensuring seamless execution and continuous improvement of implemented solutions. - Serve as the primary liaison for internal and external stakeholders, including engineering teams, technology providers, and logistics partners, to drive program success and align with organizational goals. - Develop and maintain comprehensive performance metrics for global brokerage operations, while spearheading the integration of innovative technologies to enhance cross-border logistics capabilities and streamline customs processes. About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications • Minimum of 3 years of direct experience in import/export compliance and handling imports/exports per foreign government regulations. • 3+ years of technical product or program management experience • Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules • Strong analytical and quantitative skills, with a drive for continuous improvement. • Ability to handle multiple priorities simultaneously in a fast-paced, ambiguous environment. Preferred Qualifications • Global logistics or supply chain experience is preferred. • Experience utilizing data-driven process improvement tools and metrics. • Experience engaging with customs/regulators and representing complex import/export requirements. • Bachelor's degree in Logistics, Supply Chain, Business, Engineering, Economics, Science, or equivalent relevant experience. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.