Job Title: Customer Training Specialist with Italian language Job Description At **Concentrix** we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies. We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners. Join us! **What the role looks like:** + Deliver live and on-demand instructor-led training via a variety of modalities and technologies. + Facilitate virtual instructor led training to end-user customers and partners on a regular schedule across regions and globally. + Partner with the global Customer Learning Team and fellow trainers to ensure consistent customer experience globally. + Update, translate & localize training materials as directed. + Review feedback, identify and implement improvement. + Maintain participant records (e.g., registration, test scores, evaluations, and attendance) + Hybrid position (Wed - Thursday onsite - the rest WFH) + Working hours - Mon - Fr 09:00-19:00 **Your profile:** + 1+ year in Customer Training, (virtual) education or L&D environment. + Fluency in Italian and English – written and verbal + Experience delivering ILT / Vilt learning programs. + Strong presentation and communication skills + Experience using virtual platforms such as MS Teams, Zoom, Cisco WebEx and LMS platforms such as Skilljar Preferred Qualifications + Knowledge of adult learning principles, both inside and outside of traditional classroom environments. + Passion for training and educating people + Direct work experience in a training capacity, including external training and internal curriculum development and execution. + Professional and confident public presence; experience commanding large audiences as a trainer and/or speaker in both virtual and in-person settings. **What we offer:** + Monthly transportation/internet allowance + Bonus for important life events (marriage, birth or adoption of a child, university graduation) + Additional medical plan: health and dental care (fully covered by the employer) + Life insurance + Voluntary Sport Card (Multisport)Please send us your CV in **English** . Only short-listed applicants will be contacted.All applications will be treated as strictly confidential.Help us G.R.O.W. Join us! Location: BGR Sofia - Advance Business Center Language Requirements: English (Required), Italian (Required) Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**