Customer Svc Associate Job ID 197082 Posted 16-Dec-2024 Service line GWS Segment Role type Full-time Areas of Interest Customer Service Location(s) Makati City - National Capital Region - Philippines **About the Role:** As a CBRE Customer Service Associate, you will guide the team responsible for assigning tasks related to resolving complex day-to-day and escalated issues. This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns. **What You’ll Do:** + Generates and dispatches service request work orders for completion by vendors or technicians. + Consistently provides a positive, all-inclusive customer experience by “owning” every customer experience focusing on and driving toward superior customer service + Consistently shows commitment toward achieving key performance indicators + Uses critical thinking to solve problems, provide guidance and find solutions for multiple customers + Documents client maintenance issues accurately in a timely and professional manner + Communicates with service providers and client locations to ensure work order status and quotes are accurate + Maintains a positive attitude with peers and while taking accountability for actions + Follows established guidelines for operating procedures, quality, and productivity + Effectively responds to and follows through on commitments with a focus on quick turnaround + Builds a proven track record and reputation for achieving results through an emphasis on detail and follow through **What You’ll Need:** + High School Diploma or GED with 3-4 years of job-related experience. + Minimum two years of related experience. + A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required. + Ability to evaluate and communicate unusual and/or complex content in a concise and logical way. + In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Organizational skills with an advanced inquisitive mindset. + Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups. + Dispatching, order processing, customer service or related experience preferred + Willing to work midshift or nightshift **What's in it for you?** + Working alongside an experienced, well-established individual. + Government Mandated Benefits + Hybrid Work Setup + Paid Leaves (15 SL and 15 VL annually) + HMO with up to three free dependents + Life Insurance + Annual Performance Bonus + Annual Merit Increase **EQUAL OPPORTUNITIES** At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. **CBRE Global Workplace Solutions (GWS)** As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service, and excellence - and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential. **We look forward to hearing from you!** CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)