Customer Support Success Engineer Cupertino,California,United States Software and Services The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. We believe that it’s the diversity of those people and their ideas that encourage the innovation that runs through everything we do, from amazing technology to industry-leading privacy and environmental efforts. Join Apple and help us leave the world a better than we found it. The Tools & Frameworks team creates user experiences and services to enable Apple’s engineers to craft high-quality products. We are responsible for internal tools and supporting technologies that are critical parts of the Software Engineering workflow. The Developer Engagement team is looking for an exceptional engineer to join a dynamic team that drives innovation in how we develop and support workflows used by internal developers to create our operating systems and applications. **Description** You will collaborate with developers to identify the tools that best meet their particular needs, help them adopt these tools, and provide real world feedback, so they can prioritize features that best meet their needs. You will create tools and automations across multiple systems that streamline these interactions. You will exhibit strong analytical, communication, and problem-solving skills, along with a fervent drive to make an impact. - Provide an excellent experience while supporting our internal users, including technical and non-technical inquiries - Develop automation/tooling that will dramatically improve the efficiency and experience for end users - Instrument observability of support workflows, analyze metrics and optimize the process - Seek out opportunities to enable community management and self-help opportunities for the systems we support (e.g. FAQs, How-to-guides, and documentation) - Craft concise and effective communications around announcements, maintenance, and incidents - Maintain high quality product feedback by ensuring bug reports are actionable by engineering teams **Minimum Qualifications** + Proficient in modern scripting or compiled languages (Python, Swift, C/C++, etc.) + Experience with cloud-based infrastructure, databases, and APIs + CI and distributed systems triage and troubleshooting skills, ability to give clear technical direction and solutions + Thrive in dynamic environments, ability to run multiple priorities and projects, excellent follow through + Outstanding communication and presentation skills, written and verbal, to all levels of an organization **Key Qualifications** **Preferred Qualifications** + Interested in the latest technologies with a learning mind-set; ability to work independently without direction + Adept at balancing task execution with identifying process improvement opportunities related to workflows + Natural ability to provide comprehensive product feedback while strongly advocating for the internal customer **Education & Experience** **Additional Requirements** **Pay & Benefits** + At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $136,300 and $248,700, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. + Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) **Apple Footer** Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) . Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) . Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) . Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.