High Performer. Tech-savvy. Customer focused. Solutions-provider. If you are these four things, you’ll feel the satisfaction of “I smashed it” every day as you shut your computer... This is that kind of job!

Working within our award-winning contact centre in Cobalt Business Park, Newcastle. Our Technical Support Experts help customers get the best out of their Sage products and take pride in giving the best quality advice. They are the frontline support for businesses and accountants who use our Sage products in their everyday business lives, and experts for our customers requiring advice or facing any technical problems.

This is a complex role that requires a logical and methodical approach to issues, as well as a real understanding to deliver the best customer service for our customers. It’ll be up to you to help our customers understand their products and overcome challenges, as well as promote additional products and services through conversations.