Customer Support Expert (Technical Support)
Sage
High Performer. Tech-savvy. Customer focused. Solutions-provider.
If you are these four things, you’ll feel the satisfaction of “I smashed it” every day as you shut your computer... This is that kind of job!
Working within our award-winning contact centre in Cobalt Business Park, Newcastle. Our Technical Support Experts help customers get the best out of their Sage products and take pride in giving the best quality advice. They are the frontline support for businesses and accountants who use our Sage products in their everyday business lives, and experts for our customers requiring advice or facing any technical problems.
This is a complex role that requires a logical and methodical approach to issues, as well as a real understanding to deliver the best customer service for our customers. It’ll be up to you to help our customers understand their products and overcome challenges, as well as promote additional products and services through conversations.
What’s in it for you?
As well as some fantastic benefits, you’ll gain expert knowledge of Sage software products, built up through our new hire journey and with the support of an award-winning training team. You’ll have 5 weeks of class-room based training, followed by further coaching and support as you go live with our customers. Once you’ve gained your product knowledge you will have developed skills to launch your career even further within the organisation. We have multiple functions within Sage and limitless progression opportunities available to you once you become skilled in your product.
Your day-to-day:
You’ll speak to our customers every day on an inbound call line, as they contact Sage for technical and complex problems that need troubleshooting and resolving. It will be up to you to get to know their business, build rapport and help them get back on track with their product. You'll be a product expert, able to spot fixes and recommend additional Sage products that could save them time and effort, ensuring they get the most from their Sage subscription. You may speak to customers on occasion via web chat and email – so strong communication skills are key!
Minimum Experience & Skills required:
• Strong communication skills, both written and verbal.
• Proven experience in a customer service role, preferably in a fast-paced environment.
• Proficient with operating computer software/programmes, with the confidence to pick up new tech.
• The ability to remain resilient whilst resolving complex technical issues.
Your benefits:
• Starting salary of £24,000 rising to £26,000 (after a 6-month assessment)
• Company annual bonus scheme
• 33 days holidays (including bank holiday entitlement)
• Comprehensive health, dental and vision coverage
• Work away scheme for up to 10 weeks a year
• On-going training and professional development
• Paid 5 days yearly to volunteer through our Sage Foundation
• Hybrid working after completion of training
If you are these four things, you’ll feel the satisfaction of “I smashed it” every day as you shut your computer... This is that kind of job!
Working within our award-winning contact centre in Cobalt Business Park, Newcastle. Our Technical Support Experts help customers get the best out of their Sage products and take pride in giving the best quality advice. They are the frontline support for businesses and accountants who use our Sage products in their everyday business lives, and experts for our customers requiring advice or facing any technical problems.
This is a complex role that requires a logical and methodical approach to issues, as well as a real understanding to deliver the best customer service for our customers. It’ll be up to you to help our customers understand their products and overcome challenges, as well as promote additional products and services through conversations.
What’s in it for you?
As well as some fantastic benefits, you’ll gain expert knowledge of Sage software products, built up through our new hire journey and with the support of an award-winning training team. You’ll have 5 weeks of class-room based training, followed by further coaching and support as you go live with our customers. Once you’ve gained your product knowledge you will have developed skills to launch your career even further within the organisation. We have multiple functions within Sage and limitless progression opportunities available to you once you become skilled in your product.
Your day-to-day:
You’ll speak to our customers every day on an inbound call line, as they contact Sage for technical and complex problems that need troubleshooting and resolving. It will be up to you to get to know their business, build rapport and help them get back on track with their product. You'll be a product expert, able to spot fixes and recommend additional Sage products that could save them time and effort, ensuring they get the most from their Sage subscription. You may speak to customers on occasion via web chat and email – so strong communication skills are key!
Minimum Experience & Skills required:
• Strong communication skills, both written and verbal.
• Proven experience in a customer service role, preferably in a fast-paced environment.
• Proficient with operating computer software/programmes, with the confidence to pick up new tech.
• The ability to remain resilient whilst resolving complex technical issues.
Your benefits:
• Starting salary of £24,000 rising to £26,000 (after a 6-month assessment)
• Company annual bonus scheme
• 33 days holidays (including bank holiday entitlement)
• Comprehensive health, dental and vision coverage
• Work away scheme for up to 10 weeks a year
• On-going training and professional development
• Paid 5 days yearly to volunteer through our Sage Foundation
• Hybrid working after completion of training
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