JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

POSITION GOALS

Seeking customer service representatives who are focused on providing prompt, courteous and professional customer service.

Participate in all customer service training program sessions.Responsible for managing calls, emails, chat and tickets raised by employees at client offices.Adhere to the shifts and week-offs scheduledThe job is on work from office model, ensure that it is followedAnswer all phone calls promptly, follow telephone etiquette and ensure to be polite and composed while dealing with customers.Coordinate with internal site teams to address issues and resolve requests as per the SLA.Provide customer centric service, ensure to re-confirm with employees on the resolution provided before closing the request.Have complete knowledge on Tools and Applications used by Helpdesk.Be aware of and follow all SLAs.Follow-up with the site team on pending/open issues on a day to day basis.Ensure all the requests are attended in shift and hand over to the Shift in-charge at the end of the shift.Follow the standard operating process outlined in order to provide effective response to the customer.Ensure all required reports are shared in respective shift.Incorporate feedback from activities to improve performance.

Skill set:

Good verbal and written communication skills.Basic knowledge of MS Office and OutlookVoice and chat support experience (optional)

KEY PERFORMANCE MEASURES

Uninterrupted site operationsClient SatisfactionContinuously improving service

EMPLOYEE SPECIFICATIONS

KEY COMPETENCIES

Sound interpersonal skills to manage diverse range of service providers and Client representativesSound written and oral communication skillsDemonstrated ability to manage multiple and complex operational matters on a daily basisWorking knowledge of EHS RegulationsSound computer skills in Microsoft Office

LEADERSHIP

Represent Jones Lang LaSalle by behaving consistently with cultural and company requirements.Provide services to the account’s cultural and company requirements.Work towards objectives unsupervised.Be willing to assist colleagues.

PERSONAL EFFECTIVENESS

Provide an effective contribution to the team’s delivery.Contributes via regular feedback, to the overall performance of the delivery team.Works towards individual targets, monitor and manages individual performance.

DECISION MAKING

Be able to make difficult decisions and resolve problems or improve operations.Actively search-out opportunities to achieve better or best results and increase the service delivery provided by Jones Lang LaSalle\

RELATIONSHIP BUILDING

Promote open, constructive and collaborative relations with superiors, subordinates, peers and clients.Gains respects of superiors, subordinates, peers and clients.

COMMUNICATION

Listens effectively and communicate through actions and example. Has strong written and oral communication skills.Regular reporting of the work accomplished and upcoming work

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

Location:

On-site –Bengaluru, KA

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.