Position Title: Customer Support Coordinator: Post Shipment Team Member (Hybrid)

Location: Peachtree Corners, GA

Are you looking for a company that empowers talent?

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation!

From Day 1, you are empowered to create an impact with your full potential and creativity to make a difference for tomorrow.

We truly have an inclusive and diverse team culture where you can be yourself. Our extensive global presence offers a diverse range of career opportunities across various industries, nations, and job domains, empowering our workforce to continuously enhance their skills and stay competitive.

Create a better tomorrow with us!

The Post Shipment Coordinator will manage requests and provide customer service, guidance, and resolution for all Post Shipment needs. Investigates and resolves semi-complex problems and coordinates activities with other internal departments to meet customer needs. Utilize system tools to research and resolve customer inquiries such as shortages, overages, damages, and billing disputes. Develop a relationship with key stakeholders at all levels.

You will make impact with the following responsibilities:

Researching and analyzing data to make informed resolutions based on facts Utilizing CRM tool to enter, manage, and prioritize case load to attain established service level agreements. Effectively resolving Shipping Discrepancies, including short ship/over-shipments, incorrect material received, damaged/defective material, carrier/freight damage, and rectifying order entry discrepancies Serving as the primary contact for all Post related matters including returns, issuing credits or debits for incorrect pricing, freight disputes, etc. Developing lasting professional relationships with all stakeholders Effectively using fundamental practices and procedures to manage shipping discrepancy issues from inception to completion.

You’ll win us over by having the following qualifications:

Basic Qualifications:

2 plus years of practical Customer Support experience. Strong data analytical and problem-solving skills in identifying patterns and trends. Proficient with Microsoft Suites. Must be eligible to work in the US with no sponsorship now or in the future. 

Preferred Qualifications:

Associate degree. Prior experience with SAP or CRM systems. Able to work independently with minimal supervision. Ability to excel in a high volume and fast-paced environment. Demonstrate good analytical and organizational skills

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Benefits and Perks:

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

The pay range for this position is $38,600 - $66,200. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Create a better #TomorrowWithUs

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Diversity, Equity, and Inclusion:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

#Hybrid #LI-AB1

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Reasonable Accommodations
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EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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