Manage designated accounts by creating value for our customers as single point of customer interface. Manage customer expectations and providing timely updates.
Who We Are
Dyno Nobel is a global leader in the commercial explosives industry. We provide innovative blasting solutions and quality explosives products throughout North America, Australia and selected customers in the Asia Pacific.
Join us in everything that’s great about Dyno Nobel: OUR culture, OUR values, OUR commitment to safety and most importantly our PEOPLE. This combination makes Dyno Nobel a terrific place to work.
Dyno Nobel is a subsidiary of Australian based Incitec Pivot Limited. IPL's 4500 employees also manufacture and market industrial chemicals and fertilizer products & services to customers around the world.
What You’ll Do
As the Customer Support Associate, you will create value for our customers as single point of customer interface. You will translate demand into purchase requirements and manage through to invoice. You will communicate issues pertaining to their orders, resolve problems, understand wants vs. needs, and manage and improve customer relationship. Other duties will include:
Manage and develops strong relationships with designated Customer Accounts (Joint Ventures & Wholesale Customers)
Translate customer demand requirements into purchase requirements
Create and process SAP sales order cycle through customer invoice
Manage service disruptions, late deliveries, and quality issues with the customer by managing customer expectations and ensuring correct information flow is occurring internally and externally
Prioritize customer requirements and review alternative inventory options by working with cross functional teams across Dyno Nobel
Manage customer expectations and provide timely updates to customers
Maintain open/past due order reporting and ensure teams are managing administrative elements of order
Manage SAP sales order cycle (goods issues/receipts specific to each North American site); timely reconciliation of inventory at each site is required following the completion of daily sales activities
Work with AP/AR to resolve customer issues with payments acting as signal customer focal
Verification of customer pricing prior to creating the invoice for the customer
Complete credits, debits, and price variances (following the correct approvals procedures)
What We’re Looking For:
Associate’s Degree in a business related field. 4 years related experience may be considered for some required education. 3+ years customer service experience in a non-call center environment. 3+ years experience using ERP (Enterprise Resource Planning) business systems, SAP preferred. Must be able to pass an ATF Background check Computer literacy in Microsoft products such as; Word, Excel, etc. Positive attitude, friendly demeanor, and a team player
What We Offer:
3 weeks annual paid vacation + 11 paid holidays + PTO days
Full health benefits including employer HSA contributions + dental plan with an orthodontic option, wellness coaching available
Up to a 4% 401k match PLUS additional company contribution from 1% to 5% based on years of service
Generous tuition reimbursement program
Generous paid parental leave
Friendly and supportive coworkers
Zero Harm for Everyone Everywhere
Value People – Respect, Recognize & Reward
Think Customer. Everyone. Every day
Treat the Business as our Own
Care for the Community & our Environment
Challenge & Improve the Status Quo
Deliver on our Promises
Women and veterans are strongly encouraged to apply. Dyno Nobel is an equal employment opportunity employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability status, protected veteran status, genetic information or any other characteristic protected by law.
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