With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Employee Contract Type:

Local - Fixed Term Employee (Fixed Term)

Job Description:

SERVICE DESK:

First point of contact and day-to-day technical support to end users. Responds to Level I support requests via multiple sources. Enters call data into the tracking system. Interacts with clients in a courteous and professional manner. Provides user access service. Assists clients with recovery issues. Escalates problems when necessary.

CLIENT TECHNOLOGY SUPPORT:

Assists in the deployment of new or upgraded images, software and hardware for multiple clients. Configures and installs desktop PCs, peripheral equipment, laptops and other mobile devices. Performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications. Provides on-going support of client technology.

TECHNICAL SUPPORT:

Provides technical support to meetings that include video conferencing. Monitors and communicates system status to IT manager and internal management.

Diagnoses and resolves client workstation and mobile device hardware and software issues

SECURITY:

Maintains passwords and users credentials to assure systems security and data integrity

Documentation:

Maintain and manage the IT filling system Documents problem status and resolution in tracking log.

Documents solutions to common problems and responses to frequently asked questions

COMMUNICATIONS/CONSULTING:

Alerts team members about recurring problems.

Communicates updates on issues in a timely manner to ensure client satisfaction and productivity.

Adhere to WV Child and Adult Safeguarding policy and standards.

To be aware and prepared to implement WV Afghanistan Humanitarian and Emergency Affairs plan under the context of IT interventions

Required Professional Experience

Typically has 1 to 2 years of IT work experience in computer systems & support. 

Required Education,

training, license,

registration, and

certification

Associate’s degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field or equivalent work experience. Bachelor’s degree is preferred. Demonstrated working knowledge of basic hardware and software products and problem solving/diagnostic skills

Preferred Skills, Knowledge and Experience

Bachelor’s degree in computer science, Information Systems, or other related field is preferred

Travel and/or Work Environment Requirement

Willingness and ability to travel domestically and internationally, as necessary

Physical Requirements

Language Requirements

Fluent in verbal and written English and local language.

Please specify where the experience should gained – NGOS or private companies.

These two does not exist in Afghanistan Education system so please specify based in Afghanistan education system

Its better to be mentioned in the field of experience

This is mentioned already so please set your preferred skills

Applicant Types Accepted:

Local Applicants Only