Customer Support and Fleet Uptime Manager **Truck Country** 1 Positions ID: 52794 Posted On 09/12/2024 **Job Overview** Truck Country, one of the largest Freightliner dealerships, in the US, has an opening for **Customer Support and Fleet Uptime Manager** at our office in Dubuque, IA. The Customer Support and Fleet Uptime Manager will support the functions within the Fleet Uptime group to help provide our fleet customers additional support to move their downed trucks through the repair process by providing the external support needed to the repairing facilities. **Key responsibilities include:** + Support Fleet customers to get their equipment back on the road when they breakdown + Phone calls to locate parts, track and communicate action plans + Potential leadership collaborating with key customers + Potential to lead meetings and site visits + Some after-hours/weekend support may be needed to support customers’ needs + Other duties, as assigned **Job requirements include:** + Technical/heavy duty truck mechanical experience is not required, but would be beneficial + Excellent customer service skills + Ability to think logically, problem-solve, and prioritize tasks + High level of organization and attention to detail + Ability to work individually as well as part of a team + Computer Skills-Microsoft Outlook, Word, and Excel + Ability to manage confidential information professionally + Mechanical knowledge, a plus. + Auto or dealership department knowledge, a plus. **Benefits include:** + **Paid Time Off—-80 Hours in the first year!** + Medical, Dental, Vision, Short- and Long-Term Disability Insurance + 401K with Employer match + $50,000 company paid Life Insurance Policy + Friendly work environment + Salary position with pay commensurate with experience + Potential leadership collaborating with key customers + Potential to lead meetings and site visits _Truck Country® / Stoops Freightliner-Western Star is one of the lar_ _gest Freightliner dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Iowa. Michigan, Ohio, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options._ _Truck Country® / Stoops Freightliner-Western Star is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated in the leadership of the McCoy family._ _Affirmative Action/Equal Opportunity Employer – Qualified women, minorities and people with disabilities encouraged to apply._ If any questions please call 1-800-251-9569, then option#2 for the recruiting department. Primary Contact 1723732040592 Kassie Hamilton , Phone Phone Phone Fax kassiehamilton@mccoygroup.com Email True False False **Job Details** Categories Transportation Location Dubuque, IA Shift First Shift Job Type Employee Full/Part Full Time Benefits Health Insurance Dental Insurance Vision Insurance Life Insurance Retirement Plan PTO (Paid Time Off) Paid Holidays Company ID 1296 Job REQ # \# Positions 1 Start Date 20240912 End Date 20241003 Featured Job 0 TH Ad 0 TH Comments **Similar Jobs** Driver Manager Tucker Freight Lines 1st and 2nd Shift Diesel Technicians Truck Country 3rd Shift--After Hours Fleet Manager Foodliner, Inc. Fleet mechanic Prairie Farms Afterhours Fleet Manager Tucker Freight Lines Manager - Accounts Receivable Hirschbach Motor Lines, Inc. Parts and Inventory Coordinator (CDL A needed) Sedona Staffing Services Construction Manager Sedona Staffing Services Fleet mechanic Prairie Farms Project Manager Origin Design **Share this Job** Truck Country **About the Company** Founded in 1958, Truck Country, Inc. is one of the largest and most dynamic full-service truck dealerships in the U.S. With our corporate office located in Dubuque, Truck Country employs a combined 1200 employees in 25 dealerships located throughout Iowa and Wisconsin, Indiana, Ohio, and Illinoois. Truck Country of Dubuque is a full service Freightliner and Western Star dealership offering a extensive parts department, service department, as well as a complete line of new and used trucks. Truck Country and Freightliner, Americas #1 selling truck, are dynamic and thriving organizations that are committed to providing superior service to our customers, and that starts with having dedicated and well trained employees. If you are looking for a fast-paced, rewarding and exciting career in the truck dealership industry complete an online application now, or for more information visit our website at www.truckcountry.com.