Description We are offering a permanent employment opportunity for a Customer Support Analyst B. Intermediate in Fort Lauderdale, Florida. The successful candidate will be responsible for providing software and hardware support, technical advice, and training to customers. This role also includes troubleshooting and resolving technical issues, maintaining databases, and contributing to team projects. Responsibilities: • Provide software and hardware support for workstation and networking devices. • Offer technical advice and guidance to customers, fostering a supportive environment. • Troubleshoot and restore technical service and equipment, utilizing established processes and procedures. • Maintain a knowledge database and call tracking system to enhance the quality of problem resolutions. • Collaborate with the team, sharing information and assisting with calls. • Handle service desk tickets, ensuring they are assigned to the appropriate technician or group for resolution. • Execute advanced troubleshooting to determine the cause of problems. • Install, configure, and provide user support for personal computers and peripheral equipment. • Assist staff on issues outside their areas of responsibility when needed. • Deliver hardware and software technical training and detail oriented development for other technicians. • Participate in and coordinate projects like Personal Computer Replacement Project, Memory Upgrade Project, Operating System Upgrade Project, etc. • Support software applications such as Microsoft Operating Systems, Microsoft Office Suite, various off-the-shelf, and Department developed applications. • Engage in statewide teams, both internal and external to the Office of Information Technology (OIT). • Generate and maintain detailed technical documentation including software installation guidelines, troubleshooting processes, etc. • Coordinate service calls and repairs for warranty and non-warranty items. • Maintain records on all calls and keep accurate records relating to service calls for maintenance or warranty repairs. • Install, maintain, and support specialized software applications as assigned. Requirements • Demonstrated experience in Customer Service • Proven ability to deliver Training on procedures and technical support • Solid understanding of Procedures, particularly in a technical support context • Experience in providing Technical Support to customers • Strong Research skills to ensure Quality of service • Familiarity with Database management and the software 'About Time' • Ability to Troubleshoot issues in Microsoft Windows and other operating systems • Demonstrated ability to work in a TeamWork environment • Knowledge of system Upgrades and their implementation • Proficiency in Microsoft Office Suites for administrative tasks • Prior experience in a Customer Support role • Proven ability to Resolve Issues promptly and efficiently • Understanding of various Operating Systems • Strong Computer Skills, including familiarity with Computer Hardware and Peripheral Equipment • Good Decision-Making skills to handle customer queries and complaints • Commitment to detail oriented Development in customer support and technical fields • Experience with hardware Replacement procedures and Service Desk operations • Understanding of Service Level Agreements and their importance in a support role • Experience handling Service Calls in a detail oriented and efficient manner Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .