Job Description :

Job Title: Customer Supply manager – Nigeria

Level: L5

Reports To: Head of Supply – West, Central, Others Africa

Context/Scope:

Diageo is a global organisation with over 28,000 talented people and a presence in 180 countries. Across our 21 markets, our brand portfolio represents our biggest strength, and our biggest passion.  Be it our global giants, local stars, or premium brands, we use our vision, creativity, and courage to drive the growth of our products worldwide.  We invent strong brands for today and for the future, upholding the quality of our products and taking personal accountability for both the history and for the future of our brands. 

Africa businesses account for over 10% of Global Diageo revenue, with a workforce of more than 6,000 employees. We build wealth both directly through our operations and indirectly through our broader value chains where we support development and growth in partnership with businesses and communities.

We are committed to delivering balanced performance and our vision is to be destination of choice for Diageo investment. We are building a track record of attracting, retaining, developing, and exporting outstanding diverse talent for Diageo and fuel people to deliver great performance.  We are a force for good in communities and care about the planet with focus on water, farming, and education among others, which are the most critical components for our communities.

Today, Africa is a predominantly beer region, and we will continue to growth beer fast. We also recognise an even greater opportunity in spirits and recently reorganised our business to put focus on redefining and accelerating spirits to double its current revenue through the SWC organisation.

Purpose of Role

Provide seamless end to end customer supply management from forecasting to cash with the customer base in Nigeria enable meeting cluster NSV objectives.

Influence partners to ensure on time delivery of goods and compliant documentation.

Work with multiple supply sites and order handling for the delivery of Ethiopia, Djibouti and Central Africa orders.

Ensure onboarding West and Central Supply standard process and leading customer service experience and sustainable operations in the region.

Problem solve challenges that occur in the administrative process OTC and follow through to delivery of each order.

Collaborate across West and Central Africa to deliver continuous improvement across Supply as a benefit function

Top Accountabilities

End to end supply customer collaboration resulting in best-in-class feedback from customers regarding service levels

Ensure appropriate SOPs developed and vital collaborators and deliver all requirements for delivery of product to Ethiopia and Djibouti and Central Africa

Establish customer collaborative forecasting with key customers to meet forecast accuracy targets.

Ensure all detail on orders and shipments to Ethiopia, Djibouti and Central are accurate and on time to drive 90%+OTIF and zero demurrage from Diageo service

Contribute to a culture of continuous improvement and knowledge sharing to drive operational excellence in West and Central Africa

Qualifications, Experience, and leadership

Min 5 years’ experience working in international logistics and customer service

Expert in import processes in Nigeria

Educated to BA/ BSC level minimum

Fluent in English

Proven track record in implementing Change Management, including focus on people and process improvement 

Experience of the S&OP cycle

Proven track record to influence partners to deliver customer focused results

Proven ability to analyse detail at pace and provide conclusions and recommendations

Experience in leading presentations and delivering results

Culturally aware and able to adapt communication styles where required.

Flexible Working Statement:

Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you’re supported from day one.

Rewards & Benefits Statement

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package

Diversity statement:

Our purpose is to celebrate life, every day, everywhere. And crafting an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, approaches, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you. 

Worker Type :

Regular

Primary Location:

Lagos HQ

Additional Locations :

Job Posting Start Date :

2025-05-16