NEW CUSTOMER SUCCESS ROLE!

Currently onsite in Mukilteo but will be moving to Monroe.

Description

- Cold Call

- Prospect

- Follow up on leads and opportunities

Additional Skills & Qualifications

Develop detailed understanding of the CITC Special Effects portfolio of machines and their associated consumables, accessories and parts.

Build and nurture strong relationships with customers and resellers to understand their needs and goals.

Act as the main point of contact for all incoming inquiries, ensuring customer satisfaction and loyalty.

Maintain a proactive outbound customer contact process to cultivate customer relationships and follow up on opportunities and order execution.

Identify and qualify leads through various channels, including cold calling, referrals, and networking with existing customers and strategic partners.

Grow Sales Pipeline opportunities through outbound activities.

Track and report on sales activities through Salesforce CRM.

Using your learning mindset to dive into, and understand the customer journey, analyzing opportunities and increasing the rate of \"wins\".

Stay updated on industry trends and competitor offerings to provide informed recommendations.

Participate in all pre-sales activities, including product demonstrations and answering customer queries.

Identify upselling and cross-sell opportunities to maximize customer value and revenue.

Data and order entry, estimate creation, invoicing and sales operations reporting, with a sense of timeliness and ensuring the highest-level of accuracy.

Address and resolve customer issues promptly and effectively, escalating as needed.

Work closely with the technical support team to ensure timely resolution of technical challenges.

Gather feedback from customers regarding their experiences and relay insight to internal teams for continuous improvement.

Proactively identify areas for process optimization to enhance the overall customer journey.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

Medical, Dental & Vision401(k)/RothBasic/Supplemental Life & AD&DShort and long-term disabilityHSA & DCFSATransportation benefitsEmployee Assistance ProgramCompany Paid Time off or State Sick Leave

Pay and Benefits

The pay range for this position is $26.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Monroe,WA.

Application Deadline

This position is anticipated to close on Feb 21, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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