What You’ll Do

The Customer Success Specialist (CSS) role is a highly critical, strategic advisor and technical authority that engages with customers to accelerate their adoption of Cisco products & solutions that transform their business and drive business outcomes. The role resides within the Cisco Customer Experience (CX) organization, one of Cisco’s fastest growing teams.

Who You’ll Work With

If you are looking for proactive involvement in crafting the strategic direction of Cisco and Customer Experience, we have a place for you. The CSS will build close relationships with customers, CX counterparts, architects, & engineers in achieving their goals. The role will:

Deliver Accelerators (consultancy sessions) and ATX (Ask-the-Expert sessions) to a diverse set of customers that qualify, tailoring work you're doing and producing quantifiable business outcomes.Leverage domain specialization and expertise to authoritatively identify and proactively handle risk areas and customer expectations that could impact successful deliveryProvide lifecycle feedback to CX Product Management and CX Success Programs TeamsCollaborate with Account teams, CX, and Partners to improve customer adoption, address product concerns, and drive incremental growthBe responsible for voicing support for the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customersWho You AreYou possess practical technical proficiency with aligned technologies.You love customer interactions, understand customer needs and align architectural and vertical expertise to multi-functional teamsYou are able to explain technical concepts and give clients guidance and vision about the solution. You thoroughly understand the aligned technology/specialization areas, including features and use cases.You have industry-recognized certifications and an ability to motivate change through innovation.Must-Have SkillsSignificant knowledge of the following technology and architecture areas: Networking, Routing Protocols, Cisco Catalyst Center, Software Defined Access, understanding of Network automation and application developmentAbility to provide technical consultative support for the above to Cisco customers, partners, account teams and other internal technical support teams.Ability to communicate, demonstrate, and accelerate the accurate utilization of Cisco Catalyst Center features as you encourage the customer to engage in the daily use of the solution.The ability to understand and connect customer use cases/plans with Cisco solutions and how Cisco solutions can be effectively applied in a customer’s environment to accelerate business value.Ability to apply moderate to complex lab environments to demonstrate the resolution of barriers across the entire customer lifecycle for Cisco security products & solutions.Excellent written, verbal, and listening skills that strengthen relationships with internal and external customers up to the executive level.Required ExperienceBS/BA Engineering, Computer Science or equivalent.5+ years of experience in technical consulting or direct customer interfacing roleCisco Certifications: CCNP / CCDP/ CCIE or equivalent strongly preferred.Extensive understanding of the technical fundamentals of aligned technology/specialization areas, including features and use cases, and an ability to define and articulate how technology can be used to address business challenges.Why Cisco

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco