Description We are looking for an experienced Customer Success Specialist to join our team. This role is based in Federal Way, Washington, and offers a long-term contract employment opportunity. As a Customer Success Specialist, you will be tasked with handling customer inquiries, troubleshooting issues, and guiding customers through various processes in the healthcare industry. Responsibilities: • Handle inbound customer calls, addressing their needs and concerns • Place outbound calls to collect additional information and provide assistance • Troubleshoot and resolve issues related to customer accounts • Guide customers through necessary processes, escalating problems to the appropriate teams when needed • Document all call information in the customer relationship management (CRM) system following standard operating procedures • Maintain a high degree of confidentiality and compliance with regulations and policies regarding customer data privacy • Understand and become well-versed in healthcare programs, practices, and services • Provide feedback to improve the overall customer experience • Accept ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments. Requirements • Must have at least one year of experience in a customer success role. • Proficient in various computer programs relevant to customer service. • Familiarity with CRM software and their functions. • Experience in answering inbound calls and handling customer queries effectively. • Ability to assist customers with various inquiries and provide solutions in a timely manner. • Experience in benefit functions related to customer service. • Comfortable in a heavily outbound call environment. • Proficient in answering inquiries from customers and providing accurate information. • Should have a strong background in customer communication and relationship building. • Ability to resolve customer issues effectively and efficiently. • Proven track record of providing superior customer service. • Experience or understanding of the health care industry is advantageous. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .