Ready to become a Wriker? You will be part of a North America Customer Success Team and will work alongside other talented and passionate CSMs in an environment that prizes growth mindset, mutual support, and creative problem-solving. We are still early in our journey and are looking for people who get excited about an opportunity to shape “the playbook” of Customer Success.   More about Your team Your manager will be Jennifer Perrotti, Sr. Manager of Customer Success. The team has 3 other CSMs you’ll work closely with. We are part of a larger group of about 20 CSMs in the Americas.   How You’ll Make an Impact: Proactively on-board new paying customers; understand their use cases and work processes in order to provide the best guidance on how to set up Wrike Lead training for teams, showing off Wrike features and functionality and answering usage questions Monitor your entire book of business and key account metrics to identify areas of opportunity and reach out to at-risk accounts to get them back on track Use your consulting skills, technical knowledge, and influencing ability to help customers post-onboarding unlock most value from Wrike Conduct Executive Business Reviews (EBRs) to assess progress against goals, assess opportunities for improvement, assess impact of Wrike on team productivity Run periodic “health checks” of customers’ Wrike workspace to make sure they are using functionality optimally Partner with our account management team to identify up-sell opportunities, references, and case studies Advocate for customers in meetings with Product Managers; helping our PMs shape evolution of the product by bringing in voice of the customer

You will achieve your best if you have: Bachelor’s degree plus 2-3 years of work experience in a customer-facing role Fluent in English and Spanish is a must, Portuguese is a plus Passionate about teaching/instilling knowledge in others/training Willing to dive into technical details of a product to understand it thoroughly Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, shows tact and poise under pressure when dealing with difficult interpersonal situations, high degree of patience Excellent organization, project management, and time management skills   You will stand out with these qualities: Critical thinker, generally curious, problem solver Passion about learning and improving every day, motivated to excel Open to feedback, coachable Strong team player Self-starter with strong ownership skills, willing to go above and beyond the job description Creative and innovative   Perks of Working at Wrike 25 days of holidays Sick leave compensation Cafeteria bonuses (Benefit plus) Private healthcare membership (Canadian Medical) Meal vouchers 220 CZK / working day Pension plan Mobile tariffs „Lítačka” transportation annual coupon reimbursement Multisport card  Parental leave

Your recruitment buddy will be Aziza Talhi, Senior Recruiter.

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