Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

TSYS, a Global Payments company, is the payment stack for the future and operating in more than 75 countries around the world, we process billions of card transactions each year.

As part of our growth as a card processor in Latin America, we are looking for a Customer Success Manager to be part of our team.

If you are looking for professional development and would like to be part of our amazing growth in Latin America & The Caribbean, apply today and join our award-winning Fortune 500® company!

If you want more reasons for choosing us, we can help you:

Flexibility to work from home

People centered environment

Contact with teams from different countries

Attractive policy of salary and benefits

What Part Will You Play?

To be responsible and accountable for TSYS' client relationship in Mexico.

Leads, directs, oversees and ensures the appropriate support and service activities are provided for company products and services for clients of varying sizes.

Responds appropriately to ensure Global Payments support groups respond and react accordingly and with empathy to the client impact. Update client business groups as necessary during and after severity one incidents.

Supports the client by acting as the voice of the customer and identifying product support and development needs. Champions the client's needs and leads communications internally and ensures client needs are prioritized.

Leads and ensures retention and maintenance of long-term relationships with clients based on strategic direction of client's business. Ensures understanding of the client business and product installations to identify new product or service needs, plan service delivery, and drive use of proactive service and support mechanisms to reduce client downtime and support costs.

Represents the client in the Client Business Review from a strategic direction based on experience and trends. Aligns client's needs with internal solutions. Owns, directs and ensures of the complete setup and preparation for the client review, monthly and/or quarterly and annual Executive reviews, including collecting reporting from other areas, generating certain types of reporting, and understanding the output from that reporting.

Is responsible and accountable for the accurate and timely forecasting of all revenue and lines, on a monthly and quarterly reporting basis. Validates monthly billing to the client ensuring accuracy and timely issuance of invoices. Ensures client stays current with no bad debt.

Leads, manages and is accountable for renewal of client contracts and addenda to agreed retention, deal parameters, and financial and commercial points. Receives support from legal and other key stakeholders for areas outside of the Relationship Management’s area of expertise.

Stay abreast of industry trends, regulations and competitive products in order to strategically identify and target sales opportunities. (Client Growth)

What Are We Looking For in This Role?

Minimum Qualifications

Bachelor's Degree in Business, Marketing or a related field.

Experience as a customer success manager, account manager, or in customer service roles.

Experience in managing customer success programs, customer retention, and upselling strategies.

Experience in the payments industry (preferably with cards processing solutions).

Experience in managing large enterprise-level accounts.

Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships and work cross-functionally.

Advanced English level

At TSYS we recognize that innovation and transformation only happen in inclusive and safe work environment and as an equal opportunity employer, we strongly encourage people with disabilities to apply to any of our job positions.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.