Company Background + eVisit, headquartered in Mesa, AZ, is a telemedicine software company seeking to revolutionize healthcare delivery by creating physician-first tools that fundamentally simplify healthcare. Our + HIPAA compliant telemedicine software was built for providers, by medical physicians, to optimize patient flow and boost practice revenue; while providing added convenience and high-quality care to patients, whether at work, home, or on the road. + eVisit is the fastest growing telemedicine software platform. The company is comprised of a unique team of talented individuals whose experiences are driven from backgrounds in healthcare and software development fields. Customer Success Manager + As a member of the Customer Success Organization, the Customer Success Manager will be responsible for managing the customer’s lifecycle journey, positioning him/herself as a partner and trusted advisor to the customer. + The CSM is the primary point of contact to the customer and is responsible for helping a customer connect their vision to tangible outcomes. About You: + You are passionate about technology and its potential to positively impact everyone’s access to higher quality, more convenient healthcare. + You thrive in a highly-collaborative environment and are motivated by working with other high-performers. + You find creative ways to engage with customers, build relationships, and influence the organizational process. + You’re dedicated to professional development and personal growth + You’ve built relationships that you can leverage to grow the account and the company together. Job Responsibilities/Major Functions: + Define and optimize customer journey to facilitate customer ROI Attainment + Create and Manage a Success Plan for customers in your assigned segment + Define and oversee lifecycle processes/touch points + Identify opportunities for continuous improvement + Manage and lead the Customer Executive Business Review Process for customers assigned to your segment. + Drive value for customers + Engage with customers to drive software adoption. + Demonstrate and promote new products, enhancements, and updates. + Support assigned accounts to drive product adoption and ensure they leverage the solution to achieve full business value + Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement + Provide targeted software training to Customers as needed + Actively manage customer health to keep customers engaged in the platform and adopting each new feature. + Be a trusted advisor to customers, driving product usage + Identify ways to increase client usage, identifying processes, best practice, and workflows within the organization to better leverage product solutions. + Drive alignment with Renewals & Upsell and Sales + Engage in the renewal process with clients within your segment; proactively driving the retention rate of our customers + Forecast retention, expansion, and new product offerings for assigned accounts by utilizing Key metrics + Own tracking and reporting for key business and growth metrics including churn by segment, upsell by segment, and overall renewal cohort customer health. + Prioritize resources using a data-driven approach focusing on at-risk scenarios and expansion opportunities + Provide quarterly account status reports and action plans for identified customers + Make data-informed decisions Requirements + Bachelor's degree or equivalent practical experience required, MBA preferred. + 3+ years of experience as a Customer Success Manager, Account Manager, Business Development Manager, or Similar. + Experience managing renewal conversations and renewing existing agreements within a Saas application lifecycle. + Experience in business strategy consultation; advising and driving strategy at the Executive level of growth-focused organizations. + Strong financial acumen and business sense. + Strong problem solving and analytical skills; ability to evolve business and product strategy based on research, data, and industry. + You learn technology quickly and navigate it with ease. + Ability to travel 10% of time in US Benefits + Competitive salary + Great benefits package including medical, dental, vision, HSA & FSA plans + 401(k) + Generous PTO plan, plus 12 paid national holidays + Fun, collaborative environment where the company is working to define the future of telemedicine + Excellent opportunity for professional growth