Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Duties:

The role incorporates a number of operational functions including:

Managing a portfolio of Customers across a high touch customer base;

Customer relationship management;

Work with the General Manager to ensure we are meeting our targeted response times and quality of responses; ultimately improving customer satisfaction

Engage with and support conferences and network events promoted by PHS;

Help drive new schools to PHS sales, actively expand the customer base and help generate new revenue against budget

Promote and grow the PHS brand by building customer success and developing strong, positive brand and customer relationships;

Work with internal team members to ensure successful on-boarding and implementation for new clients.

Be a product expert, help maintain and grow the Knowledge Base

Collaborate with internal product teams and provide feedback from the field to help shape future development

Other duties as reasonably requested by PHS

Training and Awareness:

In collaboration with the training team, action a strategic plan for the delivery of one-to -many training opportunities (webinar, workshop or 1:1 onsite training) that promotes deep adoption across the PHS product offering;

Work with the Marketing team to support their production of case studies of excellent implementation of PHS products;

Work with and support colleagues to promote learning, contribute to problem solving and to actively contribute to the broader values and culture of the business;

Voice of the customer to help inform our product and customer management teams;

Monitor and report customer sentiment to help inform service delivery for training, onboarding, and support;

Collaboration:

Work with and support colleagues to promote learning, contribute to problem solving and drive effective and efficient practices;

Ask for help to progress customer requirements efficiently; and

You may be asked to participate in projects aligned to your expertise that lie outside the scope of this role.

Other duties as reasonably requested by PHS.

Essential Skills and Experience

Possession of, or willingness and eligibility to obtain, a Working with Children Check;

Excellent consultation and negotiation skills with the ability to engage with all stakeholder levels;

Quality Driven and customer centric focused;

Education and/or Training experience with customer end-users; or 3 years+ of either Customer Success or Sales and Account Management experience

Proven strategic advice and planning to support customer experience teams and senior management in developing procedures and guidelines.

Desirable Skills and Experience

A recognised tertiary qualification in an appropriate discipline (preferably education).

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.