At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
ABOUT THE OPPORTUNITY
The Customer Success Manager plays a critical role in ensuring customer retention and achieving revenue management goals at Iron Mountain Peru. Acting as the bridge between the regional HUB and local teams, this role is focused on implementing initiatives that positively impact key performance indicators, while enhancing client relationships and operational efficiencies.
KEY RESPONSIBILITIES
Support the team in resolving cases and identifying opportunities for improvement.
Actively participate in committees to ensure customer-centered decisions.
Implement negotiation strategies for revenue initiatives and operational changes.
Track and monitor team goals to ensure target achievement.
Design and implement strategies for revenue management initiatives.
Manage and optimize key performance indicators (KPIs) to drive continuous improvement.
Collaborate with regional teams on process optimization and transformation initiatives.
Promote Iron Mountain’s product portfolio, recommending new services to clients.
Act as the primary point of contact for internal client requests and support.
Ensure compliance with health and safety regulations within the team.
YOUR QUALIFICATIONS
Bachelor’s degree in Business Administration, Communications, Marketing, or related fields.
Postgraduate studies or specialization in Negotiation, Conflict Management, or Customer Experience.
7-10 years of experience in customer service or client portfolio management.
Proficiency in English (intermediate/advanced).
Strong knowledge of MS Office; Salesforce and Google Workspace experience is desirable.
Strong leadership and communication skills with a customer-centric approach.
Analytical mindset with a focus on driving results.
Flexibility and adaptability to changes and new challenges.
Strong organizational and planning skills.
Ability to work under pressure while maintaining a high level of responsibility and integrity.
Category: Sales Operations Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0078869