Ziff Davis Shopping helps millions of shoppers discover and save, delivering exceptional consumer and merchant-advertiser experiences across a portfolio of leading mobile and ecommerce brands. Our domestic brands include RetailMeNot, Offers.com, Blackfriday.com, TechBargains and more. We also run the leading Cash Back, Reward and Coupon codes brands in the UK (Voucher Codes).We are currently looking for a Customer Success Manager to add to our dynamic team. About The Role:The Customer Success Manager will be responsible for providing our clients with excellent campaign management post-sale. This includes maximizing client relationships while working as a liaison among: Account Executives, Branded Content Strategists, Ad Operations and any other departments specified in the campaign. This position is teamed with Account Executives and a Pre-Sale Sales Planner and is responsible for the client experience of campaign implementation and performance. What You’ll Do:Main point of contact for sold campaign managementKey contributor to regular touch points with clients to deliver optimizations, reporting and overall campaign successIdentifies up-sell and renewal opportunities within campaign’s strategy and passes them along to the Account Executive for presentation to the clientRetains client base through exemplary service and positive ROI for the clientDevelops and maintains working relationships with key contacts and team members in all functional areaCoordinates and monitors development of artwork, ad copy and proofs with creative team to ensure successful execution of the client's advertising campaignIn partnership with Sales Planner and Ad Operations partners, presents campaign performance reports to client; makes recommendations as necessaryStays abreast of client's marketing needs: strategy, audience, objective and ROI expectation Who You Are:Proven self-starter with a natural curiosity toward business solutions and customer positioningMix of analytical ability to see trends in data and ability to influence customer behavior using resultsPassionate about improving and innovating the customer experienceDesire for future growth and advancement in media sales and customer solutions Qualifications:Minimum 2+ years of customer engagement experience in the area of marketing/advertisingMinimum 2+ years of project and customer management experience. Sales Force experience, a plusDemonstrated ability to communicate clearly with decision makers with various talk tracks depending on expertise levelCritical thinking skills including data analysis and ability to position findings to customer with actionable stepsAbility to understand customer environments and sell ZMG value proposition continually and influence decision makersFluent in Excel, Power-Point, analytics and research toolsAdvanced communication, presentation, analytical, and organizational skillsProven ability to manage projects in a changing, fast-paced environmentDegree in Marketing, Advertising, Communications or related field strongly preferred We Offer Great Benefits:Company-sponsored medical, dental, and vision insurance (including domestic partner coverage) + pet insuranceFlexible Vacation / Paid Time OffCharitable Giving Programs that include Paid Time off to volunteer and donation matchFamily Planning Programs like MAVEN Fertility ConciergePregnancy and Paid Parental Leave (up to 16 weeks)401K savings plan with employer match Employee stock purchase program (ESPP)Wellness Programs: Gym reimbursement, Lose It! and Calm subscriptionsHybrid, Remote and Flexible work arrangementsDiverse and inclusive employee resource groups where you can collaborate with teams across the company while making an impact in the areas that most excite you!
U.S. Equal Employment Opportunity/Affirmative Action InformationIndividuals seeking employment at Ziff Davis are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You are being given the opportunity to provide the following information in order to help us align with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.Ziff Davis Shopping is a business unit within TSE. A division of Ziff Davis, Inc. #shoppingshared