Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com

Job Description

As a leader in consumer data and identity-based marketing solutions, Experian Marketing Services is improving the business and consumer experience by offering a complete identity solution. We're doing so through a clearer view across the digital customer buying journey and with acquisitions of leading AdTech and MarTech providers with the most recent being Audigent, the leader in sell-side data and curation

The Customer Success Manager, will play a key role in EMS's commercial team managing client relationships to manage and drive successful partnerships driving revenue across the business.

Own and manage end-to-end customer relationship across a portfolio of customers using Experian's ConsumerSync and Consumer View productsWork with and support your assigned Account Director on a set of named strategic accounts to drive continued growth and successResponsibilities include client management, education, contract negotiation, and day to day supportKey metrics for success are customer renewal rate, revenue retention rate, upsell/cross-sell rate, and customer satisfactionWork with your counterparts across solutions engineering, operations, billing, and finance to ensure continuity across the businessCommunication with clients is frequent and fast moving - includes weekly status calls with and occasional travel to client locations.Gather industry information within assigned portfolio. Including subscribing to industry newsletters and trade magazinesDevelop relationships across all client/prospect base and internal departments.Cast wide and deep net at existing clients – know how to navigate organizations, ask for introductions and help; promote EMS across many use cases at client.You will report to the Sales VP

QualificationsBachelor's Degree or equivalent experience3+ years sales experience required; Minimum 3 years' experience as a Partner Manager, Customer Success Manager, or Account ManagerExperience managing portfolio of revenue between $2 - $10M+ annuallyExperience using customer service skills to grow and cultivate client relationshipsExperience managing large project portfolio with varying levels of detailsAbility to analyze data and present industry specific insights to clientsSelf-starter; genuine curiosity and passion for ad tech and marketing and drive to grow career in this industryAbility to travel – approx. 25% of time

Additional Information

Benefits/Perks:

Great compensation package and bonus planCore benefits including full medical, dental, vision, and matching 401KFully remote environmentFlexible time off including volunteer time off, vacation, sick and 12-paid holidays

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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