Customer Success & Analytics Manager

This position will be based in London, UK, with hybrid working available.

Want to combine your media planning experience with your data management and reporting experience? This might be the role for you!

Reuters News & Media is the largest global news brand delivering business, technology and financial content that professional decision makers use on a daily basis. You'll play a key role in the management and renewal of our campaigns, ensuring that our customers are receiving the great experience that they expect when working with Reuters.

As a result of recent commercial growth, we're now looking for a Customer Success and Analytics Manager to work with our clients and internal teams. In this collaborative and client-facing role, you'll be working closely with a range of internal stakeholders including account managers, media planners, audience development and advertising operations. You'll oversee digital and custom content campaigns that leverage our full product portfolio.

This role is a primarily post sales role that will oversee some of our largest deals that incorporate cross platform elements to ensure the highest level of customer service through campaign execution and in post campaign reporting.

It will also inform pre-sales, working closely with the Media & Campaign Managers and Sales people working on our largest strategic partnerships. This position will report into the Snr Commercial Director EMEA & APAC.

About the Role

As Customer Success and Analytics Manager at Reuters, you will:

Act as a liaison with Sales, Ad Ops, Planners, Project Management and audience development for our largest deals across the EMEA region.

Organise and streamline the communication/deliverables to the client at kick off and throughout the campaign.

Provide clients with campaign insights mid and post campaign to showcase performance and encourage renewals as well as via ongoing reporting calls.

Manage and oversee campaign benchmarks to aid in pre-sale as well as to inform future campaigns for best practices.

Opportunity to leverage BI platforms and tech to more fully automate reporting.

Use your presentation skills to lead client conversations through campaign activations and mapping key campaign insights.

About You

You’re a fit for the role of Customer Success Manager, Activation if you:

Demonstrable experience of working in a digital publishing setting, ideally in a post-sales and client-facing role.

Have a bachelor’s degree and familiar in managing campaign reporting and optimizing campaigns to hit client’s KPIs.

If you are a highly organized professional that can juggle many tasks simultaneously working to meet deadlines.

Thrive in a fast-paced environment where collaboration is instrumental to driving success across a matrixed organization.

Please Note: Completed applications must be submitted by Wednesday 29th January 2025. Early applications are encouraged.

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What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.