Job Title:

Customer Solutions Specialist

Job Description

Join Our Team as a Customer Solutions Specialist!

Do you enjoy helping people and solving problems? Are you looking for a stable career with growth potential, and are you an individual passionate about delivering excellent customer support? Read on - this is the role for you.

At Concentrix we are a global leader in customer engagement, empowering brands and enriching experiences. Our Brisbane team is growing, and we are searching for enthusiastic individuals to join us in creating seamless customer interactions for everyday Australians.

Will you be our next Customer Solutions Specialist?

Why You'll Love Working Here:

Enjoy a supportive and communicative environmentBring your best self to work, where everyone's acceptedFull-time and part-time roles available to suit youWe are centrally located in Brisbane, just 100 metres from Central StationComplete two weeks of comprehensive, full-time trainingEnjoy a 24/7 rotating schedule with penalty rates for after-hours and weekend workBeing rewarded, for helping others.

What You'll Do:

Assist Customers: Handle inbound calls to assess needs, requirements, entitlements, and obligations, using client-provided resources and internal guidelines.Digital Navigation: Help customers access, navigate, and understand digital services.Service Support: Manage and escalate service disruptions, conduct follow-up calls as needed, and resolve enquiries proactively at the first point of contact.

What You'll Bring:

Communication Skills: Excellent written and verbal communication.Attention to Detail: Strong focus on accuracy.Problem Solving: Proactive approach to issues.Tech Savvy: Confident in using computers and systems.Positive Attitude: Passionate about delivering outstanding customer service.Adaptability: Thrive in a fast-paced environment.

What's In It For You?

Career Development: Permanent opportunities with a global company—80% of our frontline managers are promoted from within!Paid Training: Engage in comprehensive, paid training.Innovative Work Environment: Help shape an exciting new account.Inclusive Culture: A diverse and inclusive work environment.Exciting Events: Concentrix calendar of events.Fantastic Amenities: Enjoy our shared employee space with chill-out zones, table tennis, PlayStation, onsite 7-11, free barista-style coffee, and weekly fruit baskets.Join our dynamic team with a rotating roster from Monday to Sunday! Enjoy the flexibility of shift times ranging from 6 AM to 10 PM, allowing you to balance work and life seamlessly. Plus, take advantage of additional earnings with penalty rates for after-hours and weekend work. This is your opportunity to thrive in a vibrant environment while being rewarded for your commitment! Don’t miss out on this exciting chance to join us!

Experience The Power Of a Game-changing Career
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as \"Employer Brand Leader of the Year\" and \"Best Employer - Outsourcing\" year after year.

If you're excited to take on a new challenge and join a dynamic team making game-changing journeys for employees and customers, APPLY NOW!

Applicants must be at least 18 years of age and pass a police check and other pre-employment checks.

Note: Concentrix is an equal opportunity employer. This means providing the same benefits and opportunities for hiring and advancement without discrimination due to age, gender, sexual orientation, ethnicity, nationality, religion, disability, or medical history.

Click \"Apply Now\" and start your exciting journey with Concentrix today!

Location:

AUS Brisbane - 288 Edward Street

Language Requirements:

Time Type:

Full time

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