We’re Nestle, We’re the biggest food and beverages company in the world who believe in “enhancing quality of life and contributing to a healthier future.” **Join us** and be part of Nestle to drive over 2,000 brands in 191 countries worldwide, if you ; + Love to drive for results/achieve goals + Love numbers + Love to challenge yourself + Good with people **POSITION SNAPSHOT** Location: Bangkok, Head Office Company: Nestlé Business Unit/Division: Supply Chain Management Full-time **A DAY IN THE LIFE...** **Demand Capture** : - complete and resolve all demand capture failures within defined service level agreement. **Order Filter** : + contact customer or internal contact to resolve blocked orders within SLA + align material information with customer to be able to capture orders. **Order Fulfilment** : + Contact customer, when required, to propose mitigation actions due to Out of Stock risk and keep updated the Out of Stock Repository + Apply the mitigation agreed with customer if related to already existing orders or Request to Order Fulfilment to setup the mitigation action for future orders + Manage Stock Allocation issue that requires a customer contact + Manage Delivery Creation issue in collaboration with Order Filtering and/or ICC(Interface Centre of Competence) + Contact the customer and propose a resolution in case of Transportation issue related to Load Optimization, Carrier Selection, Appointment Scheduling and Delivery delay + Contact the customer and propose a resolution in case of Physical Logistics(Warehouse) issue related to **Billing** + Collaborates with billing in the resolution of billing issues that requires a contact with the customer **Returns and Refusals** : + Be the principal contact for the customer for all returns and refusals + Capture and register Returns and Refusals requests through Customer Interaction + Analyse reasons for refusals and contact customers to propose mitigation actions for refusals + Assess Compliance of Returns Requests according to Market Return Policy Conditions and ensure all relevant documentation is in place for analysis of credit/debit value + Manage the execution of Refusals with Customers & Transport and receive and archive all relevant information of the case + Manage, monitor and coordinate of the destruction of goods - when needed with Physical logicistics and 3rd party providers + Provide guidance and help with missing documentation -when needed- to Claims Management on the returns **ARE YOU A FIT?** + Bachelor’s Degree in Logistics, Supply Chain Management or related. + Minimum of 3 years of experience in Customer Service, Customer Facing Supply Chain, Demand or Supply Planning, Distribution Handling. + Strong analytical skills and attention to details. + Good negotiation, problem solving & convincing skills. + Good English & Thai communication skills.