Customer Solutions Administrator

Job Description

The Customer Solutions Administrator will work cross-functionally and be responsible for building and maintaining an online parts catalog with updated information. The goal of the role is to help provide a better experience for our employees, 3rd party representatives, and end-users to quickly and easily find the right information; find, select, price, and order parts. The candidate will also be cross-trained in Warranty and Inside Sales functions.

ResponsibilitiesConfers with appropriate personnel and responds to customer inquiries and complaints.Train and master the online parts catalog software.Act as liaison between cross functions during the ECN process and work closely with each department and product managers for new and updated products.Create new books for new products.Update parts and pricing changes; create and update tags and images.Create and maintain standard operating procedures for the online catalog software.Modify and/or remove organization structure and user requests.Assist with training questions.Maintain Taxonomy-tenant Admin.Create and generate monthly/quarterly/annual KPI’s and Ad-hoc reports.Submit and monitor subscription fees/licenses.Create and maintain standard operating procedures for Documoto.Reconcile part numbers and pricing between Aftermarket parts portal and e-commerce site.Provide coverage to Customer Solutions.Process Warranty Forms.Provide continuous improvement ideas, maintain the 5S program, and submit quick improvement and safety observations monthly.Handle special projects as assigned.Essential SkillsExperience in logistics and administrative tasks.Proficiency in reporting and data entry.Knowledge of supply chain management.Strong customer relations skills.Ability to create and maintain standard operating procedures.Experience with online catalog software.Excellent communication and organizational skills.Additional Skills & QualificationsCollege degree preferred.2+ years of logistics experience.Work Environment

Monday - Friday, 8 AM - 5 PM. Fast-paced work environment

Pay and Benefits

The pay range for this position is $18.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Blauvelt,NY.

Application Deadline

This position is anticipated to close on May 2, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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