As a Customer Services Consultant every day, you will work in a fast-paced, innovative environment where you will be provided the tools, resources, and outstanding leadership to manage the customer services business application solutions to current customers. You will be responsible to enhance each customers relationship with Sage, accomplished primarily by helping customers with questions or issues regarding Sage’s products or services.
You will be responsible to provide support to our Sage Business Cloud Accounting customer. Help our customers define the context of the issue, then narrow down the cause by continuously analysing the information available, and to find and analyse solutions (options). Making decisions on how the query should be resolved with minimal constraints and minimal impact to the live customer processing environment. In addition, the customer services agent will provide solutions to advisors, partners and alliances on various technical issues and problems relating to product.