Job Description Job ID#: 26277 Job Category: Customer Service Position Type: Contract/W-2 Duration: 2 years Shift: 9 am - 5 pm Positions Available: 8 Our client is seeking Customer Service Support for a temporary position (W2 Only) in Albany, NY This is an excellent opportunity for the right individual. If interested in exploring this great opportunity, please apply directly at www.datrose.com/careers. Veterans are encouraged to apply. Position Details: Duration: 2 years Hours:M-F 9am - 5pm What to Expect as:Customer Service Support The candidates of these positions will work primarily in the Office of General Services Business Services Center Customer Support service line working at the BSC Call Center or in BSC Records. Duties typical of these positions include, but are not limited to: + Have a thorough knowledge of the policies and procedures that relate to various service lines within Finance and HR, with the ability to apply them. + Process service line specific transactions in accordance with standard work and the service line service level agreement. + Act as a BSC Call Center Representative answering approximately 50 calls per day. Utilize five or more state applications to verify customer information in relation to their questions. Have a working knowledge of the BSC ticketing system. + Conduct both written and telephone communications and prepare email correspondence to customers, vendors, program administrators and others regarding requesting information. + Resolve difficult processing errors, identify processing system user needs and other more complex transactions. + Analyze data and resolves complex auditing problems related to various NYS business practices, including various audit functions and related processes. + Collaborate with supervisors and participate in all continuous improvement activities. + Consistently provide quality customer service to all BSC customers. Qualifications for Success: Experience: Either 1: A high school diploma and three years of full-time experience processing business, finance or human resource transactions. Or 2: 60 semester credit hours of college-level study; Or 3: 30 semester credit hours of college-level study AND one year of the experience stated in qualification #1. Datrose is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, pregnancy, status as a parent, age, protected veteran status, family medical history or genetic information, political affiliation, status as a qualified individual with disability, or other non-merit based factors. Authorization to work in the U.S. is a precondition of employment. Datrose does not sponsor employment visas. Job Requirements Minimum Security Clearance: No