**Job Description** The Customer Service Supervisor (CSS) is an experienced leader, providing stability to our team of Supervisors within the store leadership structure. The CSS will assist store management in customer service, product availability, safety, shift management, and vendor care. The CSS will work in support of the store management team to ensure both customer satisfaction and outstanding store conditions, maximize sales, and achieve established goals. The CSS is accountable for the complete operations of the store when they are the most senior level manager present. Where applicable, this position will assist the management team with managing the fuel offer. **Principal Duties:** + Ensure exceptional customer service is being delivered. Solicit customer feedback and input and respond to and resolve customer inquiries in a courteous and timely manner. + Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding the same. + Provide direction, motivation, and training for associates during the shift. + Ensure the 24/7 execution of all customer service programs and processes and technology components. + Ensure execution of established safety, security, quality, and store operations policies, procedures and practices. + Responsible for all cash processes which also include deposit preparation, lottery, gift cards, and checks where applicable. + Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders. + Administer check-in of external and internal vendors according to corporate procedures. + Recognize associates and celebrate accomplishments. + Complete other tasks as assigned by store management. **Essential Functions:** + Ability to work well individually as well as in a team environment + Excellent oral and written communication skills + Excellent customer service skills + Ability to work with little or no supervision + Excellent relationship building and leadership skills + Detail oriented and excellent organizational skills + Ability to defuse issues using de-escalation and problem solving techniques + Proven self-starter with demonstrated ability to make decisions + Ability to learn and utilize the store’s technology + Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly + Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing + Must be able to lift and carry up to 35 lbs + Must have reliable transportation + Must be at least 18 years old to be considered for this role + Ability to direct others and prioritize tasks **Basic Qualifications:** + High School Diploma or GED equivalent + Ability to work 35 – 40 hours per week + Experience effectively implementing change and demonstrated results in execution + Ability to work overtime as needed + Flexible availability which may include all shifts, weekends, and holidays, based on business needs + Leadership experience required, leadership experience in a fast-paced retail, food service environment preferred + Experience training, sales building, management of expenses, and food service menu planning + Experienced in all areas of store operations, including foodservice + Experience leading, developing and selecting teams preferred + Proven and consistently demonstrated skills in the following: + Exceptional Customer Service + Relationship Building + Effective Communication Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.