Description We are offering a short-term contract employment opportunity in the government sector located in Oakland, California. The role we are seeking to fill is that of a Customer Service Supervisor. In this role, you will play a crucial part in managing and directing a team spread across multiple locations, ensuring smooth operations and effective communication between offices. Responsibilities: • Oversee and direct a team spread across various locations • Ensure the seamless functioning of office operations across all locations • Establish and maintain robust relationships with team leads at all offices • Bridge any communication gaps between offices to ensure effective coordination • Travel to different office locations as required to support operations • Uphold internal process development and adherence in compliance with union agreements • Execute additional duties as needed to support team operations • Leverage your skills in CRM, answering inbound calls, auditing, billing functions, cash activity, supervised learning, direct supervision, and administrative assistance. Requirements • Experience with CRM software is essential for managing customer relationships and interactions effectively. • Proficiency in answering inbound calls is required to ensure prompt and efficient customer service. • Capability to perform auditing tasks to maintain accuracy and compliance in all operations. • Familiarity with billing functions to handle financial transactions and inquiries accurately and efficiently. • Proficiency in managing cash activity to ensure accurate and secure handling of transactions. • Knowledge of supervised learning techniques to enhance team performance and productivity. • Experience in direct supervision of a team is essential for maintaining efficient operations and high service standards. • Previous experience in supervising, including managing staff performance and development. • Strong administrative assistance skills are required to support daily operations and administrative tasks effectively. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .